Help

Help & Support

Committed to Excellence in Support

Access DEISO’s integrated support channels to get assistance, resolve issues, and navigate our services and platforms efficiently. Whether you need quick answers, technical troubleshooting, or formal support, our tools and team are designed to provide clear, reliable, and timely guidance.

Ask Mirai AI

Connect with DEISO’s AI assistant to get fast support guidance, explore services and platforms, discover relevant solutions, and access information more efficiently.

Open Mirai AI

Supporter & Troubleshooter

Use DEISO’s guided troubleshooting assistant to identify issues, navigate support pathways, and find the most suitable next step for technical or service-related concerns.

Start Troubleshooting

Live Chat

Reach out through live chat for quick communication, general assistance, and direct engagement with DEISO when you need immediate help or guidance.

Start Live Chat

Submit Support Ticket

Send a formal support request for issues that require structured follow-up, internal review, or coordinated resolution by the DEISO team.

Submit a Ticket

Send a Voice Message

Share your question or support request by voice when speaking is more convenient than typing. This is ideal for detailed explanations or quick message delivery.

Send Voice Message

Report a Website Issue

Notify DEISO about bugs, technical errors, broken elements, or unexpected website behavior to support review, diagnosis, and improvement.

Report an Issue

DEISO Platforms

Explore DEISO’s digital platforms, tools, and online environments designed to support sustainability, AI-powered workflows, and client access to specialized resources.

Explore Platforms

Platform Status

Check the current operational status of DEISO platforms and services, including system availability, incidents, maintenance updates, and service performance.

Check Status

Subscribe to Status Updates

Subscribe to receive status notifications and service update alerts so you can stay informed about incidents, maintenance activity, and platform availability.

Subscribe Now

About the "Service Status"

Monitor DEISO’s operational status page for real-time data on its website, platforms, and services. This includes key performance indicators (KPIs) like uptime, response times, error rates, and other relevant metrics. The page also provides information on current and recent incidents that might impact DEISO’s functionality, along with any scheduled maintenance windows (see tabs for “Incidents” and “Maintenances” at https://status.deiso.app).

Please note that the data displayed is in Japan Standard Time (JST). For more information or to report technical issues, visit the DEISO website at https://dei.so or https://deiso.co.jp, or contact the support team at support@deiso.co.jp.