Ask Mirai AI
DEISO's AI assistant for quick orientation across services, platforms, and resources. Use it when you need a fast answer before opening a ticket.
Open Mirai AI →Help & Support
Committed to Excellence in Support
Access DEISO’s integrated support channels to get assistance, resolve issues, and navigate our services and platforms efficiently. Whether you need quick answers, technical troubleshooting, or formal support, our tools and team are designed to provide clear, reliable, and timely guidance.
Supporter and troubleshooter
A guided assistant that walks you through common issues, identifies the right support path, and points to the next concrete step.
Start troubleshooting →Live chat
Real-time chat with DEISO for short questions and quick guidance — useful when an answer is faster than a ticket.
Start live chat →Submit a support ticket
Formal support request for issues that need structured follow-up, internal review, or coordinated resolution from the DEISO team.
Submit a ticket →Send a voice message
Record and send your question by voice — useful when explanation is faster spoken than typed, or for detailed technical context.
Send voice message →Report a website issue
Flag bugs, broken links, layout breaks, or unexpected behavior on the DEISO website. Every report is reviewed and triaged.
Report an issue →DEISO platforms
Browse DEISO's platforms, tools, and digital workspace environments built to support sustainability execution and client access.
Explore platforms →Platform status
Live operational status for DEISO platforms and services — availability, incidents, scheduled maintenance, and performance.
Check status →Subscribe to status updates
Get email notifications for incidents, scheduled maintenance, and recovery updates so you don't have to check the status page manually.
Subscribe now →About the "Service Status"
Monitor DEISO’s operational status page for real-time data on its website, platforms, and services. This includes key performance indicators (KPIs) like uptime, response times, error rates, and other relevant metrics. The page also provides information on current and recent incidents that might impact DEISO’s functionality, along with any scheduled maintenance windows (see tabs for “Incidents” and “Maintenances” at https://status.deiso.app).
Please note that the data displayed is in Japan Standard Time (JST). For more information or to report technical issues, visit the DEISO website at https://dei.so or https://deiso.co.jp, or contact the support team at support@deiso.co.jp.
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