Help

Help & Support

We Take Support Seriously.

DEISO clients can access a various help and support resources on our dedicated website. Find easy-to-use tools, informative articles, and troubleshooting guides to address your queries and ensure a seamless experience.

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AI Chat: Ask Mirari

Have a conversation with Mirai DEISO's AI-powered chat assistant

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Mirari, developed by DEISO.

Live Chat

Speak directly to a DEISO agent in real time.

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Services Status

Check the DEISO website and its platform status. You can always access the status page at https://status.deiso.app.

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Support

Submit a support ticket.

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Email Us

Need to write to us directly? Feel free to contact the support at support@deiso.co.jp.

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About the "Service Status"

Monitor DEISO’s operational status page for real-time data on its website, platforms, and services. This includes key performance indicators (KPIs) like uptime, response times, error rates, and other relevant metrics. The page also provides information on current and recent incidents that might impact DEISO’s functionality, along with any scheduled maintenance windows (see tabs for “Incidents” and “Maintenances” at https://status.deiso.app).

Please note that the data displayed is in Japan Standard Time (JST). For more information or to report technical issues, visit the DEISO website at https://dei.so or https://deiso.co.jp, or contact the support team at support@deiso.co.jp.