{"id":247350,"date":"2024-09-06T16:31:53","date_gmt":"2024-09-06T07:31:53","guid":{"rendered":"https:\/\/dei.so\/?page_id=247350"},"modified":"2026-10-06T12:00:49","modified_gmt":"2026-10-06T03:00:49","slug":"submit-support-ticket","status":"publish","type":"page","link":"https:\/\/dei.so\/ja\/submit-support-ticket\/","title":{"rendered":"\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u3092\u9001\u4fe1"},"content":{"rendered":"\t\t
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\r\n <\/span>\r\n <\/span>\r\n Support Desk<\/span>\r\n

Submit a support ticket<\/h1>\r\n

Need help with a DEISO platform or software? Open a ticket from your My DEISO account. The DEISO team picks it up, and you follow every reply in one place.<\/p>\r\n

\r\n Log in or create an account →<\/span><\/a>\r\n See My DEISO benefits<\/span><\/a>\r\n <\/div>\r\n <\/section>\r\n\r\n
\r\n How it works<\/span>\r\n

Four steps to open a ticket<\/h2>\r\n
\r\n
1<\/span>

Sign in to My DEISO<\/h3>

Log in to your account. New here? Creating an account is free and takes a minute.<\/p><\/div>\r\n

2<\/span>

Open the Support Desk<\/h3>

Choose Support Desk<\/b> in the menu on the left of your My DEISO portal.<\/p><\/div>\r\n

3<\/span>

Fill in the ticket<\/h3>

Pick the platform or software, what it is about and how urgent it is, then describe the problem. A screenshot helps.<\/p><\/div>\r\n

4<\/span>

We follow up<\/h3>

The DEISO team reviews your ticket and replies in it. You don't need to send anything else.<\/p><\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n

\r\n After you send it<\/span>\r\n

Follow your ticket<\/h2>\r\n
\r\n
\r\n

<\/svg>See its status<\/h3>\r\n

Every ticket you've opened is listed in My DEISO \u203a Support Desk with its current status.<\/p>\r\n <\/div>\r\n

\r\n

<\/svg>Get replies by email<\/h3>\r\n

Each time DEISO answers, you receive an email so you never miss an update.<\/p>\r\n <\/div>\r\n

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<\/svg>Reply in the thread<\/h3>\r\n

Answer, add details or attach a file from the ticket in My DEISO. The whole conversation stays together.<\/p>\r\n <\/div>\r\n

\r\n

<\/svg>Your setup, saved<\/h3>\r\n

Your operating system, browser and versions are stored with the ticket, so we can reproduce the issue faster.<\/p>\r\n <\/div>\r\n <\/div>\r\n

Tip<\/b> \u00b7 On the ticket form, \"Fill in from this device\" adds your operating system and browser for you.<\/div>\r\n <\/section>\r\n\r\n
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Ready to open a ticket?<\/h2>\r\n

Sign in, choose Support Desk, and tell us what's happening.<\/p>\r\n

\r\n Log in or create an account →<\/span><\/a>\r\n See My DEISO benefits<\/span><\/a>\r\n <\/div>\r\n <\/section>\r\n\r\n<\/div>\r\n