{"id":249253,"date":"2024-09-14T21:30:35","date_gmt":"2024-09-14T12:30:35","guid":{"rendered":"https:\/\/dei.so\/?page_id=249253"},"modified":"2026-10-28T19:00:43","modified_gmt":"2026-10-28T10:00:43","slug":"help-page","status":"publish","type":"page","link":"https:\/\/dei.so\/fr\/help-page\/","title":{"rendered":"Aide et assistance"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"249253\" class=\"elementor elementor-249253\">\n\t\t\t\t\t\t<section data-header-color=\"dark\" class=\"elementor-section elementor-top-section elementor-element elementor-element-6967a284 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6967a284\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 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data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"deiso-helpsup-block\">\r\n<style>\r\n.deiso-helpsup-block{width:100%;padding:30px 0;background:transparent;font-family:'Jost',system-ui,-apple-system,\"Segoe UI\",sans-serif;overflow-x:clip}\r\n.deiso-helpsup-block .hs-outer{max-width:1200px;margin:0 auto;padding:0 24px}\r\n.deiso-helpsup-block .hs-panel{position:relative;background:#0e1416 !important;border-radius:22px;padding:56px 56px 52px !important;overflow:clip}\r\n.deiso-helpsup-block .hs-strap{position:absolute;top:0;left:0;right:0;height:6px;z-index:2;background:linear-gradient(90deg,#63976B 0%,#2D8B8A 50%,#008194 100%)}\r\n.deiso-helpsup-block .hs-ring{position:absolute;top:-130px;right:-130px;width:360px;height:360px;max-width:none;z-index:0;opacity:.14;pointer-events:none;user-select:none;transform-origin:50% 50%;animation:hsRing 24s linear 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.hs-ring{animation:none}\r\n}\r\n<\/style>\r\n  <div class=\"hs-outer\">\r\n    <div class=\"hs-panel\">\r\n      <span class=\"hs-strap\"><\/span>\r\n      <img fetchpriority=\"high\" class=\"hs-ring\" src=\"https:\/\/dei.so\/wp-content\/uploads\/2025\/06\/symbol_logo.png\" alt=\"\" aria-hidden=\"true\" width=\"360\" height=\"360\" decoding=\"async\">\r\n      <span class=\"hs-eyebrow\">Aide et assistance<\/span>\r\n      <h1>Engag\u00e9s pour l\u2019excellence de l\u2019assistance<\/h1>\r\n      <p class=\"hs-lead\">Utilisez les canaux d\u2019assistance de DEISO pour obtenir de l\u2019aide, r\u00e9soudre des probl\u00e8mes et vous rep\u00e9rer parmi nos services et plateformes. Que vous ayez besoin d\u2019une r\u00e9ponse rapide, d\u2019un d\u00e9pannage technique ou d\u2019une assistance formelle, nos outils et notre \u00e9quipe sont con\u00e7us pour vous fournir des conseils clairs, fiables et rapides.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fbf699 elementor-widget elementor-widget-html\" data-id=\"0fbf699\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"deiso-support-outer\">\r\n<style>\r\n.deiso-support-outer{max-width:1200px;margin:30px auto 12px;padding:0 24px;font-family:'Jost',sans-serif;box-sizing:border-box;}\r\n.deiso-support-outer,.deiso-support-outer *,.deiso-support-outer *::before,.deiso-support-outer *::after{box-sizing:border-box;font-family:'Jost',sans-serif;}\r\n\r\n.deiso-support-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:22px;align-items:stretch;}\r\n\r\n.deiso-support-card{position:relative;display:flex;flex-direction:column;min-height:100%;background:#ffffff;border:1px solid rgba(26,26,26,0.10);border-radius:22px;padding:30px 26px 26px;box-shadow:0 14px 34px rgba(26,26,26,0.08),0 4px 10px rgba(26,26,26,0.04);overflow:hidden;transition:border-color .22s ease,box-shadow .22s ease,transform .22s ease;}\r\n.deiso-support-card::before{content:\"\";position:absolute;top:0;left:0;width:100%;height:6px;background:linear-gradient(90deg,#63976B 0%,#2D8B8A 50%,#008194 100%);}\r\n.deiso-support-card:hover{transform:translateY(-3px);border-color:rgba(0,129,148,0.30);box-shadow:0 18px 42px rgba(0,129,148,0.10),0 4px 10px rgba(26,26,26,0.04);}\r\n\r\n.deiso-support-icon{width:52px;height:52px;display:inline-flex;align-items:center;justify-content:center;border-radius:14px;background:rgba(0,129,148,0.07);border:1px solid rgba(0,129,148,0.20);color:#008194;margin-bottom:18px;}\r\n.deiso-support-icon svg{width:24px;height:24px;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round;}\r\n\r\n.deiso-support-card h4{margin:0 0 10px;font-size:19px;line-height:1.3;font-weight:700;color:#1a1a1a;letter-spacing:-0.2px;}\r\n.deiso-support-card p{margin:0 0 22px;font-size:15px;line-height:1.65;color:#475569;flex-grow:1;font-weight:400;}\r\n\r\n.deiso-support-outer .deiso-support-btn,\r\n.deiso-support-outer .deiso-support-btn:link,\r\n.deiso-support-outer .deiso-support-btn:visited{\r\n  display:inline-flex !important;\r\n  align-items:center !important;\r\n  justify-content:center !important;\r\n  gap:8px !important;\r\n  width:100% !important;\r\n  min-height:46px !important;\r\n  padding:12px 18px !important;\r\n  border-radius:12px !important;\r\n  background:#006675 !important;\r\n  color:#ffffff !important;\r\n  text-decoration:none !important;\r\n  font-size:15px !important;\r\n  line-height:1.2 !important;\r\n  font-weight:600 !important;\r\n  letter-spacing:0 !important;\r\n  text-transform:none !important;\r\n  white-space:nowrap;\r\n  border:1px solid #006675 !important;\r\n  box-shadow:0 8px 18px rgba(0,102,117,0.22) !important;\r\n  transition:background .22s ease,color .22s ease,border-color .22s ease,transform .22s ease,box-shadow .22s ease !important;\r\n  text-align:center !important;\r\n}\r\n.deiso-support-outer .deiso-support-btn span{color:inherit !important;font-size:inherit !important;font-weight:inherit !important;display:inline !important;}\r\n.deiso-support-outer .deiso-support-btn:hover,\r\n.deiso-support-outer .deiso-support-btn:focus{\r\n  background:#ffffff !important;\r\n  color:#006675 !important;\r\n  border-color:#006675 !important;\r\n  transform:translateY(-1px) !important;\r\n  box-shadow:0 10px 22px rgba(0,102,117,0.20) !important;\r\n}\r\n.deiso-support-outer .deiso-support-btn:hover span,\r\n.deiso-support-outer .deiso-support-btn:focus span{color:#006675 !important;}\r\n\r\n.deiso-support-outer .deiso-support-btn-secondary{background:#ffffff !important;color:#1a1a1a !important;border:1px solid rgba(26,26,26,0.20) !important;box-shadow:none !important;}\r\n.deiso-support-outer .deiso-support-btn-secondary:hover,\r\n.deiso-support-outer .deiso-support-btn-secondary:focus{background:#ffffff !important;color:#008194 !important;border-color:#008194 !important;}\r\n.deiso-support-outer .deiso-support-btn-secondary:hover span,\r\n.deiso-support-outer .deiso-support-btn-secondary:focus span{color:#008194 !important;}\r\n\r\n.deiso-support-outer .deiso-support-btn::before,\r\n.deiso-support-outer .deiso-support-btn::after{content:none !important;display:none !important;}\r\n\r\n@media (max-width:1024px){.deiso-support-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;}.deiso-support-card{padding:26px 22px 22px;}.deiso-support-card h4{font-size:18px;}}\r\n@media (max-width:767px){.deiso-support-outer{padding:0 18px;}.deiso-support-grid{grid-template-columns:1fr;gap:16px;}.deiso-support-card{border-radius:18px;padding:24px 20px 20px;}.deiso-support-icon{width:48px;height:48px;border-radius:13px;margin-bottom:16px;}.deiso-support-icon svg{width:22px;height:22px;}.deiso-support-card h4{font-size:17px;}.deiso-support-card p{font-size:14.5px;}}\r\n<\/style>\r\n\r\n<div class=\"deiso-support-grid\">\r\n\r\n<!-- 1 \u2014 Ask Mirai AI -->\r\n<article class=\"deiso-support-card\">\r\n<div class=\"deiso-support-icon\" aria-hidden=\"true\">\r\n<svg viewbox=\"0 0 24 24\"><rect x=\"4\" y=\"7\" width=\"16\" height=\"12\" rx=\"3\"\/><path d=\"M12 3v4\"\/><circle cx=\"12\" cy=\"3\" r=\"1\"\/><circle cx=\"9\" cy=\"13\" r=\"1.2\" fill=\"currentColor\"\/><circle cx=\"15\" cy=\"13\" r=\"1.2\" fill=\"currentColor\"\/><path d=\"M9.5 16h5\"\/><path d=\"M2 12h2\"\/><path d=\"M20 12h2\"\/><\/svg>\r\n<\/div>\r\n<h4>Demander \u00e0 Mirai AI<\/h4>\r\n<p>DEISOAssistant IA pour vous orienter rapidement parmi les services, plateformes et ressources. Utilisez-le pour obtenir une r\u00e9ponse rapide avant d\u2019ouvrir un ticket.<\/p>\r\n<a class=\"deiso-support-btn\" href=\"\/fr\/ask-ai\/\"><span>Ouvrir Mirai AI \u2192<\/span><\/a>\r\n<\/article>\r\n\r\n<!-- 2 \u2014 Supporter & Troubleshooter -->\r\n<article class=\"deiso-support-card\">\r\n<div class=\"deiso-support-icon\" aria-hidden=\"true\">\r\n<svg viewbox=\"0 0 24 24\"><path d=\"M14.7 6.3a4 4 0 0 0-5.4 5.4l-6.4 6.4a1.5 1.5 0 0 0 2.1 2.1l6.4-6.4a4 4 0 0 0 5.4-5.4l-2.5 2.5-2-.6-.6-2 2.5-2.5z\"\/><path d=\"M16 16l3 3\"\/><path d=\"M19 13l3 3\"\/><\/svg>\r\n<\/div>\r\n<h4>Assistance et d\u00e9pannage<\/h4>\r\n<p>Un assistant guid\u00e9 qui vous accompagne dans la r\u00e9solution des probl\u00e8mes courants, identifie le canal d\u2019assistance adapt\u00e9 et vous indique la prochaine \u00e9tape concr\u00e8te.<\/p>\r\n<a class=\"deiso-support-btn deiso-support-btn-secondary\" href=\"\/fr\/toku-ai-assistant\/\"><span>Commencer le d\u00e9pannage \u2192<\/span><\/a>\r\n<\/article>\r\n\r\n<!-- 3 \u2014 Live Chat -->\r\n<article class=\"deiso-support-card\">\r\n<div class=\"deiso-support-icon\" aria-hidden=\"true\">\r\n<svg viewbox=\"0 0 24 24\"><path d=\"M4 5h13a2 2 0 0 1 2 2v7a2 2 0 0 1-2 2H9l-5 4V7a2 2 0 0 1 2-2z\"\/><path d=\"M8 9h7\"\/><path d=\"M8 12h5\"\/><\/svg>\r\n<\/div>\r\n<h4>Chat en direct<\/h4>\r\n<p>Chat en temps r\u00e9el avec DEISO pour les questions courtes et les conseils rapides \u2014 utile lorsqu\u2019une r\u00e9ponse est plus rapide qu\u2019un ticket.<\/p>\r\n<a class=\"deiso-support-btn deiso-support-btn-secondary\" href=\"\/fr\/live-chat\/\"><span>D\u00e9marrer le chat \u2192<\/span><\/a>\r\n<\/article>\r\n\r\n<!-- 4 \u2014 Submit Support Ticket -->\r\n<article class=\"deiso-support-card\">\r\n<div class=\"deiso-support-icon\" aria-hidden=\"true\">\r\n<svg viewbox=\"0 0 24 24\"><path d=\"M3 9a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2v1a2 2 0 0 0 0 4v1a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-1a2 2 0 0 0 0-4V9z\"\/><path d=\"M9 7v10\"\/><path d=\"M9 9.5h0\"\/><path d=\"M9 14.5h0\"\/><\/svg>\r\n<\/div>\r\n<h4>Soumettre un ticket d\u2019assistance<\/h4>\r\n<p>Demande d\u2019assistance formelle pour les probl\u00e8mes n\u00e9cessitant un suivi structur\u00e9, un examen interne ou une r\u00e9solution coordonn\u00e9e par l\u2019\u00e9quipe DEISO.<\/p>\r\n<a class=\"deiso-support-btn\" href=\"https:\/\/dei.so\/fr\/submit-support-ticket\/\"><span>Soumettre un ticket \u2192<\/span><\/a>\r\n<\/article>\r\n\r\n<!-- 5 \u2014 Send a Voice Message -->\r\n<article class=\"deiso-support-card\">\r\n<div class=\"deiso-support-icon\" aria-hidden=\"true\">\r\n<svg viewbox=\"0 0 24 24\"><rect x=\"9\" y=\"3\" width=\"6\" height=\"12\" rx=\"3\"\/><path d=\"M5 11a7 7 0 0 0 14 0\"\/><path d=\"M12 18v3\"\/><path d=\"M9 21h6\"\/><\/svg>\r\n<\/div>\r\n<h4>Envoyer un message vocal<\/h4>\r\n<p>Enregistrez et envoyez votre question par message vocal \u2014 utile lorsqu\u2019une explication orale est plus rapide qu\u2019un texte, ou pour fournir un contexte technique d\u00e9taill\u00e9.<\/p>\r\n<a class=\"deiso-support-btn deiso-support-btn-secondary\" href=\"https:\/\/dei.so\/fr\/send-us-a-voice-message\/\"><span>Envoyer un message vocal \u2192<\/span><\/a>\r\n<\/article>\r\n\r\n<!-- 6 \u2014 Report a Website Issue -->\r\n<article class=\"deiso-support-card\">\r\n<div class=\"deiso-support-icon\" aria-hidden=\"true\">\r\n<svg viewbox=\"0 0 24 24\"><path d=\"M8 9V6a4 4 0 0 1 8 0v3\"\/><rect x=\"6\" y=\"9\" width=\"12\" height=\"11\" rx=\"6\"\/><path d=\"M12 13v5\"\/><path d=\"M3 12h3\"\/><path d=\"M18 12h3\"\/><path d=\"M4 6l2.5 2\"\/><path d=\"M20 6l-2.5 2\"\/><\/svg>\r\n<\/div>\r\n<h4>Signaler un probl\u00e8me sur le site web<\/h4>\r\n<p>Signalez les bugs, liens d\u00e9fectueux, probl\u00e8mes de mise en page ou comportements inattendus sur le site web de DEISO. Chaque signalement est examin\u00e9 et trait\u00e9.<\/p>\r\n<a class=\"deiso-support-btn deiso-support-btn-secondary\" href=\"https:\/\/dei.so\/fr\/bug-reporting-easy-deiso-website-issue-submission-form\/\"><span>Signaler un probl\u00e8me \u2192<\/span><\/a>\r\n<\/article>\r\n\r\n<!-- 7 \u2014 DEISO Platforms -->\r\n<article class=\"deiso-support-card\">\r\n<div class=\"deiso-support-icon\" aria-hidden=\"true\">\r\n<svg viewbox=\"0 0 24 24\"><path d=\"M12 3l9 5-9 5-9-5 9-5z\"\/><path d=\"M3 13l9 5 9-5\"\/><path d=\"M3 17l9 5 9-5\"\/><\/svg>\r\n<\/div>\r\n<h4>DEISO plateformes<\/h4>\r\n<p>D\u00e9couvrez les plateformes, outils et espaces de travail num\u00e9riques de DEISO, con\u00e7us pour soutenir la mise en \u0153uvre des d\u00e9marches de durabilit\u00e9 et l\u2019acc\u00e8s des clients.<\/p>\r\n<a class=\"deiso-support-btn deiso-support-btn-secondary\" href=\"https:\/\/dei.so\/fr\/platforms\/\"><span>D\u00e9couvrir les plateformes \u2192<\/span><\/a>\r\n<\/article>\r\n\r\n<!-- 8 \u2014 Platform Status -->\r\n<article class=\"deiso-support-card\">\r\n<div class=\"deiso-support-icon\" aria-hidden=\"true\">\r\n<svg viewbox=\"0 0 24 24\"><path d=\"M4 19c1-3 2-5 4-5s3 2 4 2 3-4 4-4 2 1 4 4\"\/><circle cx=\"6\" cy=\"6\" r=\"1.5\" fill=\"currentColor\"\/><\/svg>\r\n<\/div>\r\n<h4>\u00c9tat des plateformes<\/h4>\r\n<p>Live operational status for DEISO platforms and services \u2014 availability, incidents, scheduled maintenance, and performance.<\/p>\r\n<a class=\"deiso-support-btn deiso-support-btn-secondary\" href=\"https:\/\/status.deiso.app\/\" target=\"_blank\" rel=\"noopener\"><span>V\u00e9rifier l\u2019\u00e9tat \u2192<\/span><\/a>\r\n<\/article>\r\n\r\n<!-- 9 \u2014 Subscribe to Status Updates -->\r\n<article class=\"deiso-support-card\">\r\n<div class=\"deiso-support-icon\" aria-hidden=\"true\">\r\n<svg viewbox=\"0 0 24 24\"><path d=\"M6 9a6 6 0 1 1 12 0c0 5 2 6 2 6H4s2-1 2-6z\"\/><path d=\"M10 19a2 2 0 0 0 4 0\"\/><\/svg>\r\n<\/div>\r\n<h4>S\u2019abonner aux mises \u00e0 jour d\u2019\u00e9tat<\/h4>\r\n<p>Recevez des notifications par e-mail concernant les incidents, les maintenances programm\u00e9es et les mises \u00e0 jour de r\u00e9tablissement, sans avoir \u00e0 consulter manuellement la page d\u2019\u00e9tat.<\/p>\r\n<a class=\"deiso-support-btn deiso-support-btn-secondary\" href=\"https:\/\/up.dei.so\/\" target=\"_blank\" rel=\"noopener\"><span>S\u2019abonner maintenant \u2192<\/span><\/a>\r\n<\/article>\r\n\r\n<\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-178360c elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"178360c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-b31f8f3\" data-id=\"b31f8f3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d0b756 elementor-widget elementor-widget-html\" data-id=\"9d0b756\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"deiso-status-block\">\r\n<style>\r\n.deiso-status-block{width:100%;padding:30px 0;background:transparent;font-family:'Jost',system-ui,-apple-system,\"Segoe UI\",sans-serif;overflow-x:clip}\r\n.deiso-status-block .st-outer{max-width:1200px;margin:0 auto;padding:0 24px}\r\n.deiso-status-block .st-card{position:relative;isolation:isolate;background:#ffffff !important;border:1px solid rgba(26,26,26,0.10) !important;border-radius:22px;box-shadow:0 8px 20px rgba(26,26,26,0.04);padding:44px 40px !important;overflow:clip}\r\n.deiso-status-block .st-strap{position:absolute;top:0;left:0;right:0;height:6px;z-index:2;border-top-left-radius:inherit;border-top-right-radius:inherit;background:linear-gradient(90deg,#63976B 0%,#2D8B8A 50%,#008194 100%)}\r\n.deiso-status-block .st-head{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;flex-wrap:wrap;margin:0 0 6px}\r\n.deiso-status-block .st-eyebrow{display:inline-block;background:rgba(0,129,148,0.07) !important;color:#006675 !important;-webkit-text-fill-color:#006675;border:1px solid rgba(0,129,148,0.20) !important;padding:5px 12px !important;border-radius:999px;font-size:12px;font-weight:600;letter-spacing:0.08em;text-transform:uppercase;line-height:1.2;margin:0 0 14px}\r\n.deiso-status-block .st-card h2{font-family:'Jost',sans-serif !important;font-size:28px;line-height:1.3;letter-spacing:-0.3px;font-weight:600;color:#1a1a1a !important;-webkit-text-fill-color:#1a1a1a;margin:0 0 12px;max-width:900px}\r\n.deiso-status-block .st-card p{font-size:17px;line-height:1.75;color:#475569 !important;-webkit-text-fill-color:#475569;margin:0 0 14px;max-width:900px;overflow-wrap:break-word}\r\n.deiso-status-block .st-card p:last-child{margin-bottom:0 !important}\r\n.deiso-status-block .st-key{color:#1a1a1a !important;-webkit-text-fill-color:#1a1a1a;font-weight:600}\r\n.deiso-status-block .st-card a,.deiso-status-block .st-card a:link,.deiso-status-block .st-card a:visited{color:#008194 !important;-webkit-text-fill-color:#008194;text-decoration:none !important;font-weight:600 !important;border-bottom:1px solid rgba(0,129,148,0.30);word-break:break-word}\r\n.deiso-status-block .st-card a:hover{color:#006675 !important;-webkit-text-fill-color:#006675;border-bottom-color:#006675}\r\n.deiso-status-block .st-card p a svg{width:13px !important;height:13px !important;margin-left:3px;vertical-align:-1px;flex:none !important}\r\n.deiso-status-block .st-callout{margin:18px 0 0;padding:18px 20px 18px 22px !important;background:#f7fafc !important;border:1px solid rgba(26,26,26,0.06) !important;border-left:4px solid #008194 !important;border-radius:0}\r\n.deiso-status-block .st-callout p{font-size:16.5px;line-height:1.7}\r\n.deiso-status-block a.st-btn,.deiso-status-block a.st-btn:link,.deiso-status-block a.st-btn:visited{display:inline-flex !important;align-items:center !important;justify-content:center !important;gap:8px;min-height:48px;padding:12px 24px !important;border-radius:12px !important;font-size:15.5px !important;font-weight:600 !important;text-decoration:none !important;white-space:nowrap;border-bottom:0 !important;background:#1a1a1a !important;color:#ffffff !important;-webkit-text-fill-color:#ffffff;border:1px solid #1a1a1a !important;box-shadow:0 8px 18px rgba(26,26,26,0.16);transition:background .25s ease,color .25s ease,border-color .25s ease,box-shadow .25s ease,transform .25s ease;flex:none}\r\n.deiso-status-block a.st-btn span{color:inherit !important;-webkit-text-fill-color:inherit;font-size:inherit !important;display:inline !important}\r\n.deiso-status-block a.st-btn svg{width:16px !important;height:16px !important;flex:none !important}\r\n.deiso-status-block a.st-btn:hover,.deiso-status-block a.st-btn:focus-visible{background:#ffffff !important;color:#008194 !important;-webkit-text-fill-color:#008194;border-color:#008194 !important;transform:translateY(-1px);box-shadow:0 10px 22px rgba(0,129,148,0.20)}\r\n.deiso-status-block a.st-btn::before,.deiso-status-block a.st-btn::after{content:none !important;display:none !important}\r\n.deiso-status-block a:focus-visible{outline:2px solid rgba(0,129,148,0.30);outline-offset:2px}\r\n@media (max-width:992px){\r\n  .deiso-status-block .st-outer{max-width:100%;padding:0 18px}\r\n  .deiso-status-block .st-card{padding:40px 32px !important}\r\n  .deiso-status-block .st-card h2{font-size:24px}\r\n  .deiso-status-block .st-card p{font-size:16.5px}\r\n}\r\n@media (max-width:767px){\r\n  .deiso-status-block{padding:20px 0}\r\n  .deiso-status-block .st-outer{padding:0}\r\n  .deiso-status-block .st-card{padding:28px 20px !important;border-radius:18px}\r\n  .deiso-status-block .st-eyebrow{font-size:11.5px;padding:5px 11px !important;margin-bottom:12px}\r\n  .deiso-status-block .st-card h2{font-size:21px;letter-spacing:-0.2px}\r\n  .deiso-status-block .st-card p{font-size:15.8px}\r\n  .deiso-status-block .st-head{flex-direction:column}\r\n  .deiso-status-block a.st-btn{width:100%;padding:13px 20px !important;white-space:normal;word-break:keep-all;hyphens:none}\r\n}\r\n@media (max-width:380px){\r\n  .deiso-status-block .st-card{padding:24px 16px !important}\r\n}\r\n@media (prefers-reduced-motion:reduce){\r\n  .deiso-status-block a.st-btn{transition:none}\r\n}\r\n<\/style>\r\n  <div class=\"st-outer\">\r\n    <div class=\"st-card\">\r\n      <span class=\"st-strap\" aria-hidden=\"true\"><\/span>\r\n      <div class=\"st-head\">\r\n        <div>\r\n          <span class=\"st-eyebrow\">\u00c9tat des services<\/span>\r\n          <h2>\u00c0 propos de la page d\u2019\u00e9tat des services<\/h2>\r\n        <\/div>\r\n        <a class=\"st-btn\" href=\"https:\/\/status.dei.so\/\" target=\"_blank\" rel=\"noopener\"><span>Consulter l\u2019\u00e9tat<\/span><svg viewbox=\"0 0 24 24\" width=\"16\" height=\"16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M7 17L17 7\"\/><path d=\"M8 7h9v9\"\/><\/svg><\/a>\r\n      <\/div>\r\n      <p>La page d\u2019\u00e9tat de DEISO pr\u00e9sente en temps r\u00e9el les donn\u00e9es de son site web, de ses plateformes et de ses services \u2014 des indicateurs de performance cl\u00e9s tels que la disponibilit\u00e9, les temps de r\u00e9ponse et les taux d\u2019erreur. Elle r\u00e9pertorie \u00e9galement les incidents en cours et r\u00e9cents susceptibles d\u2019affecter les services de DEISO, ainsi que les fen\u00eatres de maintenance planifi\u00e9es\u00a0: consultez les onglets <span class=\"st-key\">Incidents<\/span> et <span class=\"st-key\">Maintenances<\/span> \u00e0 l\u2019adresse <a href=\"https:\/\/status.dei.so\/\" target=\"_blank\" rel=\"noopener\">status.dei.so<svg viewbox=\"0 0 24 24\" width=\"13\" height=\"13\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M7 17L17 7\"\/><path d=\"M8 7h9v9\"\/><\/svg><\/a>.<\/p>\r\n      <div class=\"st-callout\">\r\n        <p>Toutes les heures affich\u00e9es sur la page d\u2019\u00e9tat sont exprim\u00e9es en <span class=\"st-key\">heure normale du Japon (JST)<\/span>.<\/p>\r\n      <\/div>\r\n      <p style=\"margin-top:18px\">Pour en savoir plus ou signaler un probl\u00e8me technique, consultez <a href=\"https:\/\/dei.so\/fr\/\" target=\"_blank\" rel=\"noopener\">dei.so<svg viewbox=\"0 0 24 24\" width=\"13\" height=\"13\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M7 17L17 7\"\/><path d=\"M8 7h9v9\"\/><\/svg><\/a> ou <a href=\"https:\/\/deiso.co.jp\" target=\"_blank\" rel=\"noopener\">deiso.co.jp<svg viewbox=\"0 0 24 24\" width=\"13\" height=\"13\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M7 17L17 7\"\/><path d=\"M8 7h9v9\"\/><\/svg><\/a>, ou \u00e9crivez \u00e0 l\u2019\u00e9quipe d\u2019assistance \u00e0 l\u2019adresse <a href=\"mailto:support@dei.so\">support@dei.so<\/a>.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-cd3ab59 e-con e-atomic-element e-flexbox-base e-default-div e-06bb1fe\" data-id=\"cd3ab59\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"cd3ab59\">\n    \t\t<div class=\"elementor-element elementor-element-c4a8d88 elementor-widget elementor-widget-html\" data-id=\"c4a8d88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"deiso-helphero-block\">\r\n<style>\r\n.deiso-helphero-block{width:100%;padding:24px 0;background:transparent;font-family:'Jost',system-ui,-apple-system,\"Segoe UI\",sans-serif;overflow-x:clip}\r\n.deiso-helphero-block .hh-outer{max-width:1200px;margin:0 auto;padding:0 24px}\r\n.deiso-helphero-block .hh-panel{position:relative;background:#0e1416 !important;border-radius:22px;padding:36px 40px 32px !important;overflow:clip}\r\n.deiso-helphero-block .hh-strap{position:absolute;top:0;left:0;right:0;height:6px;z-index:2;background:linear-gradient(90deg,#63976B 0%,#2D8B8A 50%,#008194 100%)}\r\n.deiso-helphero-block .hh-ring{position:absolute;top:-110px;right:-110px;width:280px;height:280px;max-width:none;z-index:0;opacity:.14;pointer-events:none;user-select:none;transform-origin:50% 50%;animation:hhRing 24s linear infinite}\r\n.deiso-helphero-block .hh-panel > :not(.hh-ring):not(.hh-strap){position:relative;z-index:1}\r\n@keyframes hhRing{from{transform:rotate(0deg)}to{transform:rotate(360deg)}}\r\n.deiso-helphero-block .hh-eyebrow{display:inline-block;background:rgba(79,195,212,0.10) !important;color:#4FC3D4 !important;-webkit-text-fill-color:#4FC3D4;border:1px solid rgba(79,195,212,0.28) !important;padding:5px 12px !important;border-radius:999px;font-size:12px;font-weight:600;letter-spacing:0.08em;text-transform:uppercase;line-height:1.2;margin:0 0 12px}\r\n.deiso-helphero-block .hh-panel h1{font-family:'Jost',sans-serif !important;font-size:34px;line-height:1.25;letter-spacing:-0.5px;font-weight:700;color:#ffffff !important;-webkit-text-fill-color:#ffffff;margin:0 0 8px;max-width:900px}\r\n.deiso-helphero-block .hh-panel p.hh-sub{font-size:17px;line-height:1.6;color:#c3ced6 !important;-webkit-text-fill-color:#c3ced6;margin:0;max-width:760px}\r\n@media (max-width:992px){\r\n  .deiso-helphero-block .hh-outer{max-width:100%;padding:0 18px}\r\n  .deiso-helphero-block .hh-panel{padding:32px 32px 28px !important}\r\n  .deiso-helphero-block .hh-panel h1{font-size:30px}\r\n  .deiso-helphero-block .hh-panel p.hh-sub{font-size:16.5px}\r\n}\r\n@media (max-width:767px){\r\n  .deiso-helphero-block{padding:16px 0}\r\n  .deiso-helphero-block .hh-outer{padding:0}\r\n  .deiso-helphero-block .hh-panel{padding:26px 20px 24px !important;border-radius:18px}\r\n  .deiso-helphero-block .hh-ring{top:-70px;right:-70px;width:180px;height:180px;opacity:.12}\r\n  .deiso-helphero-block .hh-eyebrow{font-size:11.5px;padding:5px 11px !important}\r\n  .deiso-helphero-block .hh-panel h1{font-size:25px;letter-spacing:-0.2px}\r\n  .deiso-helphero-block .hh-panel p.hh-sub{font-size:15.8px}\r\n}\r\n@media (max-width:380px){\r\n  .deiso-helphero-block .hh-panel{padding:22px 16px 20px !important}\r\n}\r\n@media (prefers-reduced-motion:reduce){\r\n  .deiso-helphero-block .hh-ring{animation:none}\r\n}\r\n<\/style>\r\n  <div class=\"hh-outer\">\r\n    <div class=\"hh-panel\">\r\n      <span class=\"hh-strap\"><\/span>\r\n      <img class=\"hh-ring\" src=\"https:\/\/dei.so\/wp-content\/uploads\/2025\/06\/symbol_logo.png\" alt=\"\" aria-hidden=\"true\" width=\"280\" height=\"280\" decoding=\"async\">\r\n      <span class=\"hh-eyebrow\">Aide DEISO<\/span>\r\n      <h1>Articles d\u2019aide<\/h1>\r\n      <p class=\"hh-sub\">Guides pas \u00e0 pas pour My DEISO, vos certificats et la formation DEISO.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b9cd56 elementor-widget elementor-widget-html\" data-id=\"0b9cd56\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"certificate\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"deiso-helpcert-hero\">\r\n<style>\r\n.deiso-helpcert-hero{width:100%;padding:30px 0 0;background:transparent;font-family:'Jost',system-ui,-apple-system,\"Segoe UI\",sans-serif;overflow-x:clip}\r\n.deiso-helpcert-hero .hc-outer{max-width:1200px;margin:0 auto;padding:0 24px}\r\n.deiso-helpcert-hero .hc-strap{position:absolute;top:0;left:0;right:0;height:6px;z-index:2;background:linear-gradient(90deg,#63976B 0%,#2D8B8A 50%,#008194 100%)}\r\n\/* hero *\/\r\n.deiso-helpcert-hero .hc-hero{position:relative;background:#0e1416 !important;border-radius:22px;padding:56px 56px 48px !important;overflow:clip;margin:0}\r\n.deiso-helpcert-hero .hc-eyebrow{display:inline-block;background:rgba(79,195,212,0.10) !important;color:#4FC3D4 !important;-webkit-text-fill-color:#4FC3D4;border:1px solid rgba(79,195,212,0.28) !important;padding:5px 12px !important;border-radius:999px;font-size:12px;font-weight:600;letter-spacing:0.08em;text-transform:uppercase;line-height:1.2;margin:0 0 14px}\r\n.deiso-helpcert-hero .hc-hero h1{font-family:'Jost',sans-serif !important;font-size:38px;line-height:1.25;letter-spacing:-0.5px;font-weight:700;color:#ffffff !important;-webkit-text-fill-color:#ffffff;margin:0 0 12px;max-width:900px}\r\n.deiso-helpcert-hero .hc-hero p.hc-sub{font-size:20px;line-height:1.55;font-weight:600;color:#4FC3D4 !important;-webkit-text-fill-color:#4FC3D4;margin:0 0 14px;max-width:900px}\r\n.deiso-helpcert-hero .hc-hero p.hc-lead{font-size:17px;line-height:1.75;color:#c3ced6 !important;-webkit-text-fill-color:#c3ced6;margin:0 0 24px;max-width:820px}\r\n.deiso-helpcert-hero .hc-example{display:inline-flex;align-items:center;gap:12px;flex-wrap:wrap;background:rgba(255,255,255,0.04) !important;border:1px solid rgba(255,255,255,0.10) !important;border-radius:18px;padding:14px 18px !important}\r\n.deiso-helpcert-hero .hc-example span{font-size:15.5px;color:#c3ced6 !important;-webkit-text-fill-color:#c3ced6}\r\n.deiso-helpcert-hero .hc-example a,\r\n.deiso-helpcert-hero .hc-example a:link,\r\n.deiso-helpcert-hero .hc-example a:visited{display:inline-flex;align-items:center;gap:6px;color:#4FC3D4 !important;-webkit-text-fill-color:#4FC3D4;font-weight:600 !important;text-decoration:none !important;border-bottom:1px solid rgba(79,195,212,0.35);word-break:break-word}\r\n.deiso-helpcert-hero .hc-example a:hover{color:#ffffff !important;-webkit-text-fill-color:#ffffff;border-bottom-color:#ffffff}\r\n.deiso-helpcert-hero .hc-example svg{width:15px;height:15px;flex:none}\r\n.deiso-helpcert-hero a:focus-visible{outline:2px solid rgba(0,129,148,0.30);outline-offset:2px}\r\n@media (max-width:992px){\r\n.deiso-helpcert-hero .hc-outer{max-width:100%;padding:0 18px}\r\n.deiso-helpcert-hero .hc-hero{padding:40px 32px !important}\r\n.deiso-helpcert-hero .hc-hero h1{font-size:32px}\r\n.deiso-helpcert-hero .hc-hero p.hc-sub{font-size:18px}\r\n.deiso-helpcert-hero .hc-hero p.hc-lead{font-size:16.5px}\r\n}\r\n@media (max-width:767px){\r\n.deiso-helpcert-hero{padding:20px 0 0}\r\n.deiso-helpcert-hero .hc-outer{padding:0}\r\n.deiso-helpcert-hero .hc-hero{padding:28px 20px !important;border-radius:18px;margin-bottom:0}\r\n.deiso-helpcert-hero .hc-eyebrow{font-size:11.5px;padding:5px 11px !important;margin-bottom:12px}\r\n.deiso-helpcert-hero .hc-hero h1{font-size:25px;letter-spacing:-0.2px}\r\n.deiso-helpcert-hero .hc-hero p.hc-sub{font-size:16px}\r\n.deiso-helpcert-hero .hc-hero p.hc-lead{font-size:15.8px}\r\n}\r\n@media (max-width:380px){\r\n.deiso-helpcert-hero .hc-hero{padding:24px 16px !important}\r\n}\r\n<\/style>\r\n  <div class=\"hc-outer\">\r\n    <div class=\"hc-hero\">\r\n      <span class=\"hc-strap\"><\/span>\r\n      <span class=\"hc-eyebrow\">Articles d\u2019aide<\/span>\r\n      <h1>Comment obtenir votre profil de certificat num\u00e9rique<\/h1>\r\n      <p class=\"hc-sub\">Une page publique et v\u00e9rifiable pour votre certificat DEISO \u2014 \u00e0 partager avec vos employeurs et clients.<\/p>\r\n      <p class=\"hc-lead\">Chaque certificat d\u00e9livr\u00e9 par DEISO poss\u00e8de sa propre page, avec votre photo, votre organisation et un code QR que chacun peut scanner pour v\u00e9rifier sa validit\u00e9. Voici comment obtenir le v\u00f4tre.<\/p>\r\n      <div class=\"hc-example\">\r\n        <span>Voir un exemple en direct\u00a0:<\/span>\r\n        <a href=\"https:\/\/dei.so\/fr\/DSC07012626\/\" target=\"_blank\" rel=\"noopener\">dei.so\/DSC07012626<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M7 17L17 7\"\/><path d=\"M8 7h9v9\"\/><\/svg><\/a>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cf7313 elementor-widget elementor-widget-html\" data-id=\"0cf7313\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"deiso-helpcert-body\">\r\n<style>\r\n.deiso-helpcert-body{width:100%;padding:22px 0 30px;background:transparent;font-family:'Jost',system-ui,-apple-system,\"Segoe UI\",sans-serif;overflow-x:clip}\r\n.deiso-helpcert-body .hc-outer{max-width:1200px;margin:0 auto;padding:0 24px}\r\n.deiso-helpcert-body .hc-strap{position:absolute;top:0;left:0;right:0;height:6px;z-index:2;background:linear-gradient(90deg,#63976B 0%,#2D8B8A 50%,#008194 100%)}\r\n\/* body card *\/\r\n.deiso-helpcert-body .hc-card{position:relative;background:#ffffff !important;border:1px solid rgba(26,26,26,0.10) !important;border-radius:22px;box-shadow:0 8px 20px rgba(26,26,26,0.04);padding:56px 56px 48px !important;overflow:clip}\r\n.deiso-helpcert-body .hc-card h2{font-family:'Jost',sans-serif !important;font-size:28px;line-height:1.3;letter-spacing:-0.3px;font-weight:600;color:#1a1a1a !important;-webkit-text-fill-color:#1a1a1a;margin:0 0 12px;max-width:900px}\r\n.deiso-helpcert-body .hc-card p{font-size:17px;line-height:1.75;color:#475569 !important;-webkit-text-fill-color:#475569;margin:0 0 14px;max-width:900px;overflow-wrap:break-word}\r\n.deiso-helpcert-body .hc-sec{padding:34px 0;border-bottom:1px solid rgba(26,26,26,0.08)}\r\n.deiso-helpcert-body .hc-sec:first-of-type{padding-top:8px}\r\n.deiso-helpcert-body .hc-sec:last-of-type{border-bottom:0;padding-bottom:0}\r\n.deiso-helpcert-body .hc-card a,\r\n.deiso-helpcert-body .hc-card a:link,\r\n.deiso-helpcert-body .hc-card a:visited{color:#008194 !important;-webkit-text-fill-color:#008194;text-decoration:none !important;font-weight:600 !important;border-bottom:1px solid rgba(0,129,148,0.30);word-break:break-word}\r\n.deiso-helpcert-body .hc-card a:hover{color:#006675 !important;-webkit-text-fill-color:#006675;border-bottom-color:#006675}\r\n\/* amber note *\/\r\n.deiso-helpcert-body .hc-note{padding:18px 20px 18px 22px !important;background:#fffbeb !important;border:1px solid rgba(180,116,0,0.20) !important;border-left:4px solid #b87400 !important;border-radius:18px;margin:16px 0 0}\r\n.deiso-helpcert-body .hc-note .hc-note-label{display:block;font-size:11.5px;font-weight:600;letter-spacing:0.08em;text-transform:uppercase;color:#8a5a00 !important;-webkit-text-fill-color:#8a5a00;margin-bottom:6px}\r\n.deiso-helpcert-body .hc-note p{font-size:16.5px;line-height:1.7;margin:0 !important}\r\n.deiso-helpcert-body .hc-note p + p{margin-top:10px !important}\r\n.deiso-helpcert-body .hc-key{color:#1a1a1a !important;-webkit-text-fill-color:#1a1a1a;font-weight:600}\r\n\/* price cards *\/\r\n.deiso-helpcert-body .hc-prices{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;margin:18px 0 0}\r\n.deiso-helpcert-body .hc-price{position:relative;border:1px solid rgba(26,26,26,0.10);border-radius:18px;padding:22px 22px 20px;background:#f8fafb !important;overflow:clip}\r\n.deiso-helpcert-body .hc-price::before{content:\"\";position:absolute;top:0;left:0;right:0;height:4px;background:linear-gradient(90deg,#63976B 0%,#2D8B8A 50%,#008194 100%)}\r\n.deiso-helpcert-body .hc-price-l{display:block;font-size:11.5px;font-weight:600;letter-spacing:0.08em;text-transform:uppercase;color:#006675 !important;-webkit-text-fill-color:#006675;margin:4px 0 6px}\r\n.deiso-helpcert-body .hc-price-v{display:block;font-size:30px;line-height:1.15;font-weight:700;color:#1a1a1a !important;-webkit-text-fill-color:#1a1a1a;letter-spacing:-0.4px}\r\n.deiso-helpcert-body .hc-price-u{display:block;font-size:14.5px;color:#475569 !important;-webkit-text-fill-color:#475569;margin:2px 0 10px}\r\n.deiso-helpcert-body .hc-price p{font-size:15.5px !important;line-height:1.65 !important;margin:0 !important}\r\n\/* steps *\/\r\n.deiso-helpcert-body ol.hc-steps{list-style:none;padding:0;margin:18px 0 0 0;counter-reset:hcstep}\r\n.deiso-helpcert-body ol.hc-steps > li{position:relative;counter-increment:hcstep;padding:0 0 30px 56px;min-height:40px}\r\n.deiso-helpcert-body ol.hc-steps > li:last-child{padding-bottom:0}\r\n.deiso-helpcert-body ol.hc-steps > li::before{content:counter(hcstep);position:absolute;left:0;top:0;width:40px;height:40px;border-radius:12px;background:linear-gradient(135deg,#63976B,#008194);color:#ffffff !important;-webkit-text-fill-color:#ffffff;font-size:16px;font-weight:600;display:flex;align-items:center;justify-content:center}\r\n.deiso-helpcert-body .hc-st-title{display:block;font-size:19px;line-height:1.35;letter-spacing:-0.2px;font-weight:600;color:#1a1a1a !important;-webkit-text-fill-color:#1a1a1a;margin:7px 0 6px}\r\n.deiso-helpcert-body .hc-st-body{display:block;font-size:17px;line-height:1.7;color:#475569 !important;-webkit-text-fill-color:#475569;max-width:860px}\r\n.deiso-helpcert-body .hc-pill{display:inline-flex;align-items:center;padding:4px 12px;border-radius:999px;background:#63976B !important;color:#ffffff !important;-webkit-text-fill-color:#ffffff;font-size:12px;font-weight:600;letter-spacing:0.06em;text-transform:uppercase;line-height:1.3;margin-left:8px;vertical-align:3px}\r\n\/* actions *\/\r\n.deiso-helpcert-body .hc-actions{display:flex;flex-wrap:wrap;gap:12px;margin-top:24px}\r\n.deiso-helpcert-body a.hc-btn,\r\n.deiso-helpcert-body a.hc-btn:link,\r\n.deiso-helpcert-body a.hc-btn:visited{display:inline-flex !important;align-items:center !important;justify-content:center !important;min-height:48px;padding:12px 24px !important;border-radius:12px !important;font-size:15.5px !important;font-weight:600 !important;text-decoration:none !important;white-space:nowrap;border-bottom:0 !important;transition:background .25s ease,color .25s ease,border-color .25s ease,box-shadow .25s ease,transform .25s ease}\r\n.deiso-helpcert-body a.hc-btn span{color:inherit !important;-webkit-text-fill-color:inherit;font-size:inherit !important;display:inline !important}\r\n.deiso-helpcert-body a.hc-btn.primary{background:#1a1a1a !important;color:#ffffff !important;-webkit-text-fill-color:#ffffff;border:1px solid #1a1a1a !important;box-shadow:0 8px 18px rgba(26,26,26,0.16)}\r\n.deiso-helpcert-body a.hc-btn.primary:hover,\r\n.deiso-helpcert-body a.hc-btn.primary:focus-visible{background:#ffffff !important;color:#008194 !important;-webkit-text-fill-color:#008194;border-color:#008194 !important;transform:translateY(-1px);box-shadow:0 10px 22px rgba(0,129,148,0.20)}\r\n.deiso-helpcert-body a.hc-btn.secondary{background:#ffffff !important;color:#1a1a1a !important;-webkit-text-fill-color:#1a1a1a;border:1px solid rgba(26,26,26,0.20) !important}\r\n.deiso-helpcert-body a.hc-btn.secondary:hover,\r\n.deiso-helpcert-body a.hc-btn.secondary:focus-visible{border-color:rgba(0,129,148,0.30) !important;color:#008194 !important;-webkit-text-fill-color:#008194}\r\n.deiso-helpcert-body a.hc-btn::before,\r\n.deiso-helpcert-body a.hc-btn::after{content:none !important;display:none !important}\r\n.deiso-helpcert-body a:focus-visible{outline:2px solid rgba(0,129,148,0.30);outline-offset:2px}\r\n@media (max-width:992px){\r\n.deiso-helpcert-body .hc-outer{max-width:100%;padding:0 18px}\r\n.deiso-helpcert-body .hc-card{padding:40px 32px !important}\r\n.deiso-helpcert-body .hc-card h2{font-size:24px}\r\n.deiso-helpcert-body .hc-card p,\r\n.deiso-helpcert-body .hc-st-body{font-size:16.5px}\r\n.deiso-helpcert-body .hc-st-title{font-size:18.5px}\r\n}\r\n@media (max-width:767px){\r\n.deiso-helpcert-body{padding:16px 0 20px}\r\n.deiso-helpcert-body .hc-outer{padding:0}\r\n.deiso-helpcert-body .hc-card{padding:28px 20px !important;border-radius:18px}\r\n.deiso-helpcert-body .hc-card h2{font-size:21px;letter-spacing:-0.2px}\r\n.deiso-helpcert-body .hc-card p,\r\n.deiso-helpcert-body .hc-st-body{font-size:15.8px}\r\n.deiso-helpcert-body .hc-st-title{font-size:17.5px}\r\n.deiso-helpcert-body .hc-sec{padding:26px 0}\r\n.deiso-helpcert-body .hc-note{border-radius:14px}\r\n.deiso-helpcert-body .hc-prices{grid-template-columns:1fr;gap:12px}\r\n.deiso-helpcert-body .hc-price{border-radius:14px;padding:20px 18px 18px}\r\n.deiso-helpcert-body .hc-price-v{font-size:26px}\r\n.deiso-helpcert-body ol.hc-steps > li{padding-left:50px}\r\n.deiso-helpcert-body ol.hc-steps > li::before{width:36px;height:36px;border-radius:11px;font-size:15px}\r\n.deiso-helpcert-body .hc-actions{flex-direction:column}\r\n.deiso-helpcert-body a.hc-btn{width:100%;padding:13px 20px !important;white-space:normal;word-break:keep-all;hyphens:none}\r\n}\r\n@media (max-width:380px){\r\n.deiso-helpcert-body .hc-card{padding:24px 16px !important}\r\n}\r\n@media (prefers-reduced-motion:reduce){\r\n.deiso-helpcert-body a.hc-btn{transition:none}\r\n}\r\n<\/style>\r\n  <div class=\"hc-outer\">\r\n    <div class=\"hc-card\">\r\n      <span class=\"hc-strap\"><\/span>\r\n\r\n      <div class=\"hc-sec\">\r\n        <h2>Avant de commencer<\/h2>\r\n        <p>The online digital certificate is a public certificate page that anyone can open and verify. It is a <span class=\"hc-key\">paid service<\/span>, at <span class=\"hc-key\" data-no-translation data-no-dynamic-translation translate=\"no\">USD&nbsp;150<\/span> per certificate per trainee.<\/p>\r\n        <div class=\"hc-prices\">\r\n          <div class=\"hc-price\">\r\n            <span class=\"hc-price-l\">Trained in the past<\/span>\r\n            <span class=\"hc-price-v\" data-no-translation data-no-dynamic-translation translate=\"no\">USD&nbsp;150<\/span>\r\n            <span class=\"hc-price-u\">per certificate, per trainee<\/span>\r\n            <p>For trainees who already completed a DEISO training and now want their certificate online.<\/p>\r\n          <\/div>\r\n          <div class=\"hc-price\">\r\n            <span class=\"hc-price-l\">Training from now on<\/span>\r\n            <span class=\"hc-price-v\" data-no-translation data-no-dynamic-translation translate=\"no\">USD&nbsp;150<\/span>\r\n            <span class=\"hc-price-u\">per certificate, per trainee &middot; optional<\/span>\r\n            <p>An option you can add to a new training order, or request later at the same price.<\/p>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"hc-note\">\r\n          <span class=\"hc-note-label\">\u00c0 noter<\/span>\r\n          <p>A digital certificate is issued only for a training with a passed <span class=\"hc-key\">l\u2019examen et la certification<\/span>. If you completed a training without them, you first need to order and pass the examination and certification; the digital certificate is then available at <span class=\"hc-key\" data-no-translation data-no-dynamic-translation translate=\"no\">USD&nbsp;150<\/span>.<\/p>\r\n          <p>DEISO publishes the digital certificate after payment, once your name has been verified against your passport.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"hc-sec\">\r\n        <h2>\u00c9tapes pour obtenir votre profil de certificat num\u00e9rique<\/h2>\r\n        <ol class=\"hc-steps\">\r\n          <li>\r\n            <span class=\"hc-st-title\">Connectez-vous \u00e0 My DEISO<\/span>\r\n            <span class=\"hc-st-body\">Connectez-vous sur <a href=\"https:\/\/my.dei.so\" target=\"_blank\" rel=\"noopener\">my.dei.so<\/a>. Si vous n\u2019avez pas encore de compte, cr\u00e9ez-en un \u00e0 cet endroit.<\/span>\r\n          <\/li>\r\n          <li>\r\n            <span class=\"hc-st-title\">Confirmez votre compte<\/span>\r\n            <span class=\"hc-st-body\">Ouvrez l\u2019e-mail de confirmation de DEISO et s\u00e9lectionnez le lien qu\u2019il contient. Connectez-vous ensuite \u00e0 My DEISO.<\/span>\r\n          <\/li>\r\n          <li>\r\n            <span class=\"hc-st-title\">Compl\u00e9tez votre profil<\/span>\r\n            <span class=\"hc-st-body\">Dans My DEISO, ouvrez <span class=\"hc-key\">Profil<\/span> et renseignez vos informations. Il est vivement recommand\u00e9 de compl\u00e9ter tous les champs, notamment en ajoutant une photo d\u2019identit\u00e9 comme photo de profil \u2014 votre page de certificat publique affiche les informations que vous ajoutez ici.<\/span>\r\n            <div class=\"hc-note\">\r\n              <span class=\"hc-note-label\">V\u00e9rifiez votre nom<\/span>\r\n              <p>V\u00e9rifiez attentivement vos <span class=\"hc-key\">pr\u00e9nom et nom<\/span> avant d\u2019enregistrer. Ils doivent correspondre exactement aux noms figurant sur votre passeport. Une fois qu\u2019un certificat est d\u00e9livr\u00e9 par DEISO, le nom qui y figure ne peut \u00eatre modifi\u00e9 que par une demande de changement de nom accompagn\u00e9e de votre passeport.<\/p>\r\n            <\/div>\r\n          <\/li>\r\n          <li>\r\n            <span class=\"hc-st-title\">Ajoutez votre entreprise <span class=\"hc-pill\">Facultatif<\/span><\/span>\r\n            <span class=\"hc-st-body\">Ouvrez l\u2019 <span class=\"hc-key\">Entreprise<\/span> onglet et renseignez le profil de votre entreprise. Il est vivement recommand\u00e9 de t\u00e9l\u00e9charger le logo de votre entreprise \u2014 il appara\u00eet sur vos pages de certificat \u00e0 c\u00f4t\u00e9 de la carte Valid.<\/span>\r\n          <\/li>\r\n          <li>\r\n            <span class=\"hc-st-title\">Request your digital certificate<\/span>\r\n            <span class=\"hc-st-body\">Demandez \u00e0 DEISO votre certificat num\u00e9rique via la <a href=\"https:\/\/dei.so\/fr\/contact\/\" target=\"_blank\" rel=\"noopener\">page de contact<\/a>, naming the training you took. DEISO replies with the invoice: <span class=\"hc-key\" data-no-translation data-no-dynamic-translation translate=\"no\">USD&nbsp;150<\/span> per certificate.<\/span>\r\n          <\/li>\r\n          <li>\r\n            <span class=\"hc-st-title\">Pay the invoice<\/span>\r\n            <span class=\"hc-st-body\">Pay the invoice from DEISO. Your request moves to review once the payment is received.<\/span>\r\n          <\/li>\r\n          <li>\r\n            <span class=\"hc-st-title\">DEISO examine et publie<\/span>\r\n            <span class=\"hc-st-body\">DEISO v\u00e9rifie votre demande dans ses dossiers \u2014 votre pr\u00e9nom, votre nom et les programmes de formation que vous avez suivis \u2014 puis publie votre profil de certificat num\u00e9rique, g\u00e9n\u00e9ralement sous <span class=\"hc-key\">4 \u00e0 6\u00a0jours ouvr\u00e9s<\/span> of payment. You will receive an automatic email from My DEISO once it is published. You can also check at any time: open <span class=\"hc-key\">Profil<\/span> dans My DEISO, et le bouton <span class=\"hc-key\">Voir votre profil public<\/span> appara\u00eet d\u00e8s que votre profil est en ligne.<\/span>\r\n          <\/li>\r\n        <\/ol>\r\n      <\/div>\r\n\r\n      <div class=\"hc-sec\">\r\n        <h2>Pr\u00eat \u00e0 d\u00e9marrer\u00a0?<\/h2>\r\n        <p>Sign in to My DEISO to complete your profile, then request your digital certificate at <span class=\"hc-key\" data-no-translation data-no-dynamic-translation translate=\"no\">USD&nbsp;150<\/span> per certificate. Contact DEISO if you have a question about your certificate.<\/p>\r\n        <div class=\"hc-actions\">\r\n          <a class=\"hc-btn primary\" href=\"https:\/\/my.dei.so\" target=\"_blank\" rel=\"noopener\"><span>Cr\u00e9ez un compte sur My DEISO<\/span><\/a>\r\n          <a class=\"hc-btn secondary\" href=\"https:\/\/dei.so\/fr\/contact\/\" target=\"_blank\" rel=\"noopener\"><span>Request your digital certificate<\/span><\/a>\r\n        <\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Help &amp; support Committed to excellence in support Use DEISO&rsquo;s support channels to get help, resolve issues and find your way around our services and platforms. Whether you need a quick answer, technical troubleshooting or formal support, our tools and team are built to give clear, dependable and timely guidance. Ask Mirai AI DEISO&#8217;s AI [&hellip;]<\/p>\n","protected":false},"author":132,"featured_media":340829,"parent":0,"menu_order":20,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_deiso_aiv_faq":[{"q":"How can I get help with a DEISO service or platform?","a":"You can use DEISO\u2019s support channels for quick answers, troubleshooting, live chat, formal support tickets, or voice messages. Mirai AI provides quick orientation across services, platforms, and resources before you open a ticket."},{"q":"How do I submit a formal support request to DEISO?","a":"Submit a support ticket for issues that need structured follow-up, internal review, or coordinated resolution from the DEISO team. You can also use live chat for short questions and quick guidance."},{"q":"Where can I check whether DEISO platforms and services are working?","a":"Check DEISO\u2019s service status page for operational status, incidents, scheduled maintenance, and performance information. The page includes metrics such as uptime, response times, and error rates, and displays data in Japan Standard Time."},{"q":"How can I report a problem with the DEISO website?","a":"Use the website issue reporting option to flag bugs, broken links, layout problems, or unexpected behavior. For technical issues, you can also contact the support team at support@deiso.co.jp."},{"q":"How can I get help from DEISO?","a":"You can get help through Mirai AI, the guided troubleshooter, live chat, a support ticket, or a voice message. These channels support quick questions, technical troubleshooting, and formal requests."},{"q":"How do I report a problem with the DEISO website?","a":"Use the website issue reporting tool to flag bugs, broken links, layout problems, or unexpected behavior. You can also report technical issues by contacting support@deiso.co.jp."},{"q":"Where can I check the status of DEISO platforms and services?","a":"Check DEISO\u2019s service status page for availability, incidents, scheduled maintenance, and performance information. The status data is displayed in Japan Standard Time (JST)."},{"q":"How can I receive notifications about DEISO service incidents?","a":"Subscribe to status updates to receive email notifications about incidents, scheduled maintenance, and recovery updates. This lets you receive updates without checking the status page manually."}],"footnotes":""},"deiso-finder":[],"content-type":[],"content-filter":[937],"site-search-options":[977],"class_list":["post-249253","page","type-page","status-publish","has-post-thumbnail","hentry","content-filter-exclude","site-search-options-entire-site","grve-entry-item"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/dei.so\/fr\/wp-json\/wp\/v2\/pages\/249253","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dei.so\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dei.so\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dei.so\/fr\/wp-json\/wp\/v2\/users\/132"}],"replies":[{"embeddable":true,"href":"https:\/\/dei.so\/fr\/wp-json\/wp\/v2\/comments?post=249253"}],"version-history":[{"count":0,"href":"https:\/\/dei.so\/fr\/wp-json\/wp\/v2\/pages\/249253\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dei.so\/fr\/wp-json\/wp\/v2\/media\/340829"}],"wp:attachment":[{"href":"https:\/\/dei.so\/fr\/wp-json\/wp\/v2\/media?parent=249253"}],"wp:term":[{"taxonomy":"deiso-finder","embeddable":true,"href":"https:\/\/dei.so\/fr\/wp-json\/wp\/v2\/deiso-finder?post=249253"},{"taxonomy":"content-type","embeddable":true,"href":"https:\/\/dei.so\/fr\/wp-json\/wp\/v2\/content-type?post=249253"},{"taxonomy":"content-filter","embeddable":true,"href":"https:\/\/dei.so\/fr\/wp-json\/wp\/v2\/content-filter?post=249253"},{"taxonomy":"site-search-options","embeddable":true,"href":"https:\/\/dei.so\/fr\/wp-json\/wp\/v2\/site-search-options?post=249253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}