{"id":245351,"date":"2024-09-01T14:18:46","date_gmt":"2024-09-01T05:18:46","guid":{"rendered":"https:\/\/beta3.dei.so\/?page_id=245351"},"modified":"2026-08-22T03:07:29","modified_gmt":"2026-08-21T18:07:29","slug":"policies","status":"publish","type":"page","link":"https:\/\/dei.so\/fr\/policies\/","title":{"rendered":"Politiques"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"245351\" class=\"elementor elementor-245351\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4fced4 e-con e-atomic-element e-flexbox-base e-default-div e-c636cab\" data-id=\"e4fced4\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"e4fced4\">\n    \t\t<div class=\"elementor-element elementor-element-461f600 elementor-widget elementor-widget-html\" data-id=\"461f600\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"deiso-policies-block\">\r\n<style>\r\n.deiso-policies-block * { box-sizing: border-box; }\r\n.deiso-policies-block { display: block; width: 100% !important; max-width: 100% !important; padding: 14px 0 30px 0 !important; background: transparent !important; font-family: 'Jost', system-ui, -apple-system, \"Segoe UI\", sans-serif; }\r\n.deiso-policies-block .po-outer { display: block; width: 100% !important; max-width: 1200px !important; margin-left: auto !important; margin-right: auto !important; padding-left: 24px !important; padding-right: 24px !important; background: transparent !important; }\r\n.deiso-policies-block .po-card { position: relative; background: #ffffff !important; border: 1px solid rgba(26,26,26,0.10) !important; border-radius: 22px; overflow: hidden; box-shadow: 0 8px 20px rgba(26,26,26,0.04); }\r\n.deiso-policies-block .po-strap { display: block; height: 6px; background: linear-gradient(90deg, #63976B 0%, #2D8B8A 50%, #008194 100%); }\r\n.deiso-policies-block .po-body { display: grid; grid-template-columns: minmax(0, 1fr) 320px; gap: 40px; align-items: start; padding: 44px 40px !important; }\r\n.deiso-policies-block .po-eyebrow { display: inline-block; background: rgba(0,129,148,0.07) !important; color: #006675 !important; -webkit-text-fill-color: #006675 !important; border: 1px solid rgba(0,129,148,0.20) !important; padding: 5px 12px !important; border-radius: 999px; font-size: 12px; font-weight: 600; letter-spacing: 0.08em; text-transform: uppercase; margin-bottom: 14px; line-height: 1.2; }\r\n.deiso-policies-block .po-card .po-body h2 { font-family: 'Jost', sans-serif !important; font-size: 28px; line-height: 1.3; letter-spacing: -0.3px; font-weight: 600; color: #1a1a1a !important; -webkit-text-fill-color: #1a1a1a !important; margin: 0 0 14px 0; }\r\n.deiso-policies-block .po-main p { font-size: 17px; line-height: 1.75; color: #475569 !important; -webkit-text-fill-color: #475569 !important; margin: 0 0 16px 0; max-width: 760px; }\r\n.deiso-policies-block .po-list { display: grid; grid-template-columns: minmax(0,1fr); gap: 12px; margin-top: 24px; }\r\n.deiso-policies-block a.po-item, .deiso-policies-block a.po-item:link, .deiso-policies-block a.po-item:visited { display: flex !important; align-items: flex-start; gap: 14px; background: #f7fafc !important; border: 1px solid rgba(26,26,26,0.08) !important; border-radius: 18px; padding: 20px 22px !important; text-decoration: none !important; transition: border-color .25s ease, background .25s ease, transform .25s ease, box-shadow .25s ease; }\r\n.deiso-policies-block a.po-item:hover, .deiso-policies-block a.po-item:focus { background: #ffffff !important; border-color: rgba(0,129,148,0.30) !important; transform: translateY(-2px); box-shadow: 0 14px 28px rgba(0,129,148,0.10); }\r\n.deiso-policies-block a.po-item:focus-visible { outline: none; box-shadow: 0 0 0 2px rgba(0,129,148,0.35); }\r\n.deiso-policies-block a.po-item.is-primary { border-color: rgba(0,129,148,0.25) !important; }\r\n.deiso-policies-block .po-mark { flex: 0 0 auto; width: 34px; height: 34px; border-radius: 10px; display: inline-flex; 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border-radius: 18px; padding: 24px 24px !important; }\r\n.deiso-policies-block .po-nav-label { display: block; font-size: 11.5px; font-weight: 600; letter-spacing: 0.08em; text-transform: uppercase; color: #006675 !important; -webkit-text-fill-color: #006675 !important; margin-bottom: 12px; line-height: 1.2; }\r\n.deiso-policies-block ul.po-nav-list { list-style: none !important; padding: 0 !important; margin: 0 0 20px 0 !important; }\r\n.deiso-policies-block ul.po-nav-list li { margin: 0 !important; padding: 0 !important; list-style: none !important; border-bottom: 1px solid rgba(26,26,26,0.07); }\r\n.deiso-policies-block ul.po-nav-list li:last-child { border-bottom: none; }\r\n.deiso-policies-block ul.po-nav-list a, .deiso-policies-block ul.po-nav-list a:link, .deiso-policies-block ul.po-nav-list a:visited { display: block !important; padding: 11px 0 !important; font-size: 16px; line-height: 1.5; color: #475569 !important; -webkit-text-fill-color: #475569 !important; text-decoration: none !important; font-weight: 400 !important; transition: color .25s ease; }\r\n.deiso-policies-block ul.po-nav-list a:hover, .deiso-policies-block ul.po-nav-list a:focus { color: #008194 !important; -webkit-text-fill-color: #008194 !important; }\r\n.deiso-policies-block .po-actions { display: flex; flex-direction: column; gap: 10px; }\r\n.deiso-policies-block a.po-btn, .deiso-policies-block a.po-btn:link, .deiso-policies-block a.po-btn:visited { display: inline-flex !important; align-items: center !important; justify-content: center !important; min-height: 48px; padding: 12px 20px !important; border-radius: 12px !important; font-size: 15.5px !important; line-height: 1.2 !important; font-weight: 600 !important; text-decoration: none !important; background: #1a1a1a !important; background-color: #1a1a1a !important; color: #ffffff !important; -webkit-text-fill-color: #ffffff !important; border: 1px solid #1a1a1a !important; box-shadow: 0 8px 18px rgba(26,26,26,0.16); transition: background .25s ease, color .25s ease, border-color .25s ease, box-shadow .25s ease, transform .25s ease; }\r\n.deiso-policies-block a.po-btn.secondary, .deiso-policies-block a.po-btn.secondary:link, .deiso-policies-block a.po-btn.secondary:visited { background: #ffffff !important; background-color: #ffffff !important; color: #1a1a1a !important; -webkit-text-fill-color: #1a1a1a !important; border: 1px solid rgba(26,26,26,0.20) !important; box-shadow: none !important; }\r\n.deiso-policies-block a.po-btn span { color: inherit !important; -webkit-text-fill-color: inherit !important; font-size: inherit !important; font-weight: inherit !important; display: inline !important; }\r\n.deiso-policies-block a.po-btn:hover, .deiso-policies-block a.po-btn:focus { background: #ffffff !important; background-color: #ffffff !important; color: #008194 !important; -webkit-text-fill-color: #008194 !important; border-color: #008194 !important; box-shadow: 0 10px 22px rgba(0,129,148,0.20); transform: translateY(-1px); }\r\n.deiso-policies-block a.po-btn::before, .deiso-policies-block a.po-btn::after { content: none !important; display: none !important; }\r\n@media (max-width: 992px) {\r\n.deiso-policies-block .po-body { grid-template-columns: minmax(0,1fr); gap: 28px; padding: 40px 32px !important; }\r\n.deiso-policies-block .po-nav { position: static; order: -1; }\r\n.deiso-policies-block .po-card .po-body h2 { font-size: 24px; }\r\n.deiso-policies-block .po-main p { font-size: 16.5px; }\r\n}\r\n@media (max-width: 767px) {\r\n.deiso-policies-block { padding: 12px 0 20px 0 !important; }\r\n.deiso-policies-block .po-outer { padding-left: 18px !important; padding-right: 18px !important; }\r\n.deiso-policies-block .po-card { border-radius: 18px; }\r\n.deiso-policies-block .po-body { padding: 28px 22px !important; gap: 22px; }\r\n.deiso-policies-block .po-eyebrow { font-size: 11.5px; padding: 5px 11px !important; margin-bottom: 12px; }\r\n.deiso-policies-block .po-card .po-body h2 { font-size: 21px; letter-spacing: -0.2px; }\r\n.deiso-policies-block .po-main p { font-size: 15.8px; }\r\n.deiso-policies-block a.po-item { padding: 16px 16px !important; gap: 12px; }\r\n.deiso-policies-block .po-name { font-size: 16.5px; }\r\n.deiso-policies-block .po-sub { font-size: 15px; }\r\n.deiso-policies-block .po-mark { width: 30px; height: 30px; border-radius: 9px; }\r\n.deiso-policies-block .po-note { padding: 18px 18px 18px 20px !important; border-radius: 14px; }\r\n.deiso-policies-block .po-note p { font-size: 15.8px; }\r\n.deiso-policies-block .po-nav { padding: 20px 18px !important; border-radius: 14px; }\r\n.deiso-policies-block ul.po-nav-list a { font-size: 15.8px; }\r\n.deiso-policies-block a.po-btn { width: 100%; padding: 13px 20px !important; }\r\n}\r\n@media (prefers-reduced-motion: reduce) {\r\n.deiso-policies-block * { transition: none !important; }\r\n}\r\n<\/style>\r\n\r\n<div class=\"po-outer\">\r\n<div class=\"po-card\">\r\n<span class=\"po-strap\" aria-hidden=\"true\"><\/span>\r\n\r\n<div class=\"po-body\">\r\n\r\n<div class=\"po-main\">\r\n<span class=\"po-eyebrow\">Politiques<\/span>\r\n<h2>Politiques et conditions g\u00e9n\u00e9rales de DEISO<\/h2>\r\n<p>Les documents ci-dessous pr\u00e9cisent les modalit\u00e9s d\u2019intervention de DEISO aupr\u00e8s de ses clients, abonn\u00e9s et visiteurs du site web \u2014 le traitement des donn\u00e9es clients et de la confidentialit\u00e9, nos engagements et les conditions commerciales applicables. Chaque document est g\u00e9r\u00e9 s\u00e9par\u00e9ment et dat\u00e9 sur sa propre page.<\/p>\r\n\r\n<div class=\"po-list\">\r\n\r\n<a class=\"po-item is-primary\" href=\"https:\/\/dei.so\/fr\/policies\/data-governance\/\">\r\n<span class=\"po-mark\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><ellipse cx=\"12\" cy=\"6\" rx=\"7\" ry=\"3\"\/><path d=\"M5 6v6c0 1.7 3.1 3 7 3s7-1.3 7-3V6\"\/><path d=\"M5 12v6c0 1.7 3.1 3 7 3s7-1.3 7-3v-6\"\/><\/svg><\/span>\r\n<span class=\"po-txt\">\r\n<span class=\"po-name\">Gouvernance et s\u00e9curit\u00e9 des donn\u00e9es<\/span>\r\n<span class=\"po-sub\">Comment DEISO traite les donn\u00e9es clients, la confidentialit\u00e9, l\u2019utilisation de AI dans le cadre des prestations, leur conservation et leur acc\u00e8s.<\/span>\r\n<\/span>\r\n<svg class=\"po-arrow\" viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg>\r\n<\/a>\r\n\r\n<a class=\"po-item\" href=\"https:\/\/dei.so\/fr\/privacy-policy\/\">\r\n<span class=\"po-mark\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path d=\"M12 3l7 3v5c0 4.5-2.7 7.8-7 10-4.3-2.2-7-5.5-7-10V6l7-3z\"\/><path d=\"M9.5 12l1.8 1.8L15 10.1\"\/><\/svg><\/span>\r\n<span class=\"po-txt\">\r\n<span class=\"po-name\">Politique de confidentialit\u00e9<\/span>\r\n<span class=\"po-sub\">Les donn\u00e9es personnelles que DEISO collecte, les raisons de leur collecte, leur dur\u00e9e de conservation et les droits dont vous disposez.<\/span>\r\n<\/span>\r\n<svg class=\"po-arrow\" viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg>\r\n<\/a>\r\n\r\n<a class=\"po-item\" href=\"https:\/\/dei.so\/fr\/terms-of-service\/\">\r\n<span class=\"po-mark\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path d=\"M14 3H7a1 1 0 0 0-1 1v16a1 1 0 0 0 1 1h10a1 1 0 0 0 1-1V7z\"\/><path d=\"M14 3v4h4\"\/><path d=\"M9 12h6M9 16h4\"\/><\/svg><\/span>\r\n<span class=\"po-txt\">\r\n<span class=\"po-name\">Conditions d\u2019utilisation<\/span>\r\n<span class=\"po-sub\">Les conditions r\u00e9gissant l\u2019utilisation des services, sites web et plateformes de DEISO, y compris leur p\u00e9rim\u00e8tre, les responsabilit\u00e9s et les limitations.<\/span>\r\n<\/span>\r\n<svg class=\"po-arrow\" viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg>\r\n<\/a>\r\n\r\n<a class=\"po-item\" href=\"https:\/\/dei.so\/fr\/refund-policy\/\">\r\n<span class=\"po-mark\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path d=\"M3 12a9 9 0 1 0 3-6.7\"\/><path d=\"M3 4v5h5\"\/><path d=\"M12 8v4l3 2\"\/><\/svg><\/span>\r\n<span class=\"po-txt\">\r\n<span class=\"po-name\">Politique de remboursement<\/span>\r\n<span class=\"po-sub\">Les modalit\u00e9s de remboursement applicables aux services, programmes de formation et r\u00e9servations de coaching de DEISO.<\/span>\r\n<\/span>\r\n<svg class=\"po-arrow\" viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg>\r\n<\/a>\r\n\r\n<a class=\"po-item\" href=\"https:\/\/dei.so\/fr\/newsletter-subscription-policy\/\">\r\n<span class=\"po-mark\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path d=\"M4 6h16v12H4z\"\/><path d=\"M4 7l8 6 8-6\"\/><\/svg><\/span>\r\n<span class=\"po-txt\">\r\n<span class=\"po-name\">Politique d\u2019abonnement \u00e0 la newsletter<\/span>\r\n<span class=\"po-sub\">Ce qu\u2019implique l\u2019abonnement aux communications de DEISO, les contenus envoy\u00e9s et le traitement des donn\u00e9es des abonn\u00e9s.<\/span>\r\n<\/span>\r\n<svg class=\"po-arrow\" viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg>\r\n<\/a>\r\n\r\n<a class=\"po-item\" href=\"https:\/\/dei.so\/fr\/how-to-unsubscribe-from-our-newsletter\/\">\r\n<span class=\"po-mark\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path d=\"M4 6h16v12H4z\"\/><path d=\"M4 7l8 6 8-6\"\/><path d=\"M15 15l4 4M19 15l-4 4\"\/><\/svg><\/span>\r\n<span class=\"po-txt\">\r\n<span class=\"po-name\">Comment vous d\u00e9sinscrire de notre newsletter<\/span>\r\n<span class=\"po-sub\">Instructions \u00e9tape par \u00e9tape pour vous d\u00e9sinscrire des listes de diffusion de DEISO.<\/span>\r\n<\/span>\r\n<svg class=\"po-arrow\" viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg>\r\n<\/a>\r\n\r\n<\/div>\r\n\r\n<div class=\"po-note\">\r\n<span class=\"po-note-label\">\u00c0 noter<\/span>\r\n<p>Ces documents couvrent les conditions commerciales, relatives aux donn\u00e9es et au site web de DEISO. Les dispositions propres \u00e0 chaque projet concernant la confidentialit\u00e9 et la propri\u00e9t\u00e9 des livrables figurent dans l\u2019accord d\u2019engagement correspondant, et non sur cette page.<\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n<aside class=\"po-nav\" aria-label=\"Documents de r\u00e9f\u00e9rence\">\r\n<span class=\"po-nav-label\">Sur cette page<\/span>\r\n<ul class=\"po-nav-list\">\r\n<li><a href=\"https:\/\/dei.so\/fr\/policies\/data-governance\/\">Gouvernance et s\u00e9curit\u00e9 des donn\u00e9es<\/a><\/li>\r\n<li><a href=\"https:\/\/dei.so\/fr\/privacy-policy\/\">Politique de confidentialit\u00e9<\/a><\/li>\r\n<li><a href=\"https:\/\/dei.so\/fr\/terms-of-service\/\">Conditions d\u2019utilisation<\/a><\/li>\r\n<li><a href=\"https:\/\/dei.so\/fr\/refund-policy\/\">Politique de remboursement<\/a><\/li>\r\n<li><a href=\"https:\/\/dei.so\/fr\/newsletter-subscription-policy\/\">Politique d\u2019abonnement \u00e0 la newsletter<\/a><\/li>\r\n<li><a href=\"https:\/\/dei.so\/fr\/how-to-unsubscribe-from-our-newsletter\/\">Comment vous d\u00e9sinscrire<\/a><\/li>\r\n<\/ul>\r\n<div class=\"po-actions\">\r\n<a href=\"https:\/\/dei.so\/fr\/contact-form\/\" class=\"po-btn\"><span>Poser une question \u2192<\/span><\/a>\r\n<a href=\"https:\/\/dei.so\/fr\/company\/\" class=\"po-btn secondary\"><span>\u00c0 propos de DEISO<\/span><\/a>\r\n<\/div>\r\n<\/aside>\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Policies DEISO policies and terms The documents below set out how DEISO engages with clients, subscribers and website visitors &mdash; how client data and confidentiality are handled, what we agree to, and how commercial terms work. Each one is maintained separately and dated on its own page. Data governance and security How DEISO handles client [&hellip;]<\/p>\n","protected":false},"author":132,"featured_media":245354,"parent":0,"menu_order":85,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_deiso_aiv_faq":[{"q":"What DEISO policies are available?","a":"DEISO provides policies covering data governance and security, privacy, terms of service, refunds, newsletter subscriptions, and newsletter unsubscription. Each document is maintained separately and dated on its own page."},{"q":"How does DEISO handle client data and confidentiality?","a":"DEISO\u2019s data governance and security policy explains how client data, confidentiality, AI use in delivery, retention, and access are handled. Project-specific confidentiality terms are set out in the engagement agreement for each project."},{"q":"Where can I find DEISO\u2019s privacy terms?","a":"DEISO\u2019s privacy policy explains what personal data is collected, why it is collected, how long it is kept, and what rights are available. The policy is maintained on its own page."},{"q":"Where are DEISO project deliverable ownership terms defined?","a":"Project-specific deliverable ownership terms are set out in the engagement agreement for each project. They are not provided on the Policies page."},{"q":"How can I unsubscribe from DEISO\u2019s newsletter?","a":"DEISO provides step-by-step instructions for removing yourself from its mailing lists. These instructions are available under \u201cHow to unsubscribe from our newsletter.\u201d"},{"q":"What policies does DEISO provide?","a":"DEISO provides policies covering data governance and security, privacy, terms of service, refunds, newsletter subscriptions, and newsletter unsubscription. Each document is maintained separately and dated on its own page."},{"q":"What does DEISO\u2019s data governance and security policy cover?","a":"It covers how DEISO handles client data, confidentiality, AI use in delivery, retention, and access. The policy explains DEISO\u2019s approach to data governance and security."},{"q":"Where are project-specific confidentiality and deliverable ownership terms set out?","a":"Project-specific confidentiality and deliverable ownership terms are set out in the engagement agreement for each project. They are not provided on the Policies page."},{"q":"How can I unsubscribe from the DEISO newsletter?","a":"DEISO provides a separate page with step-by-step instructions for removing yourself from its mailing lists. The Policies page identifies this as \u201cHow to unsubscribe from our newsletter.\u201d"},{"q":"What policies does DEISO have?","a":"DEISO has policies covering data governance and security, privacy, terms of service, refunds, newsletter subscriptions, and newsletter unsubscribing. Each policy is maintained separately and dated on its own page."},{"q":"How does DEISO handle client data and confidentiality?","a":"DEISO\u2019s data governance and security policy explains how client data and confidentiality are handled. It also covers AI use in delivery, retention, and access."},{"q":"Where can I find DEISO\u2019s refund policy?","a":"DEISO\u2019s refund policy explains how refunds are handled across services, training programmes, and coaching bookings. It is listed on the Policies page as a separate document."},{"q":"Where are project-specific confidentiality and deliverable ownership terms set out?","a":"Project-specific confidentiality and deliverable ownership are set out in the engagement agreement for each project. They are not set out on the Policies page."}],"footnotes":""},"deiso-finder":[],"content-type":[],"content-filter":[937],"site-search-options":[977],"class_list":["post-245351","page","type-page","status-publish","has-post-thumbnail","hentry","content-filter-exclude","site-search-options-entire-site","grve-entry-item"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/dei.so\/fr\/wp-json\/wp\/v2\/pages\/245351","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dei.so\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dei.so\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dei.so\/fr\/wp-json\/wp\/v2\/users\/132"}],"replies":[{"embeddable":true,"href":"https:\/\/dei.so\/fr\/wp-json\/wp\/v2\/comments?post=245351"}],"version-history":[{"count":0,"href":"https:\/\/dei.so\/fr\/wp-json\/wp\/v2\/pages\/245351\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dei.so\/fr\/wp-json\/wp\/v2\/media\/245354"}],"wp:attachment":[{"href":"https:\/\/dei.so\/fr\/wp-json\/wp\/v2\/media?parent=245351"}],"wp:term":[{"taxonomy":"deiso-finder","embeddable":true,"href":"https:\/\/dei.so\/fr\/wp-json\/wp\/v2\/deiso-finder?post=245351"},{"taxonomy":"content-type","embeddable":true,"href":"https:\/\/dei.so\/fr\/wp-json\/wp\/v2\/content-type?post=245351"},{"taxonomy":"content-filter","embeddable":true,"href":"https:\/\/dei.so\/fr\/wp-json\/wp\/v2\/content-filter?post=245351"},{"taxonomy":"site-search-options","embeddable":true,"href":"https:\/\/dei.so\/fr\/wp-json\/wp\/v2\/site-search-options?post=245351"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}