{"id":339109,"date":"2026-08-22T03:29:32","date_gmt":"2026-08-21T18:29:32","guid":{"rendered":"https:\/\/dei.so\/?page_id=339109"},"modified":"2026-08-22T03:31:15","modified_gmt":"2026-08-21T18:31:15","slug":"data-governance","status":"publish","type":"page","link":"https:\/\/dei.so\/es\/data-governance\/","title":{"rendered":"Gobernanza y seguridad de datos | Gesti\u00f3n de datos de clientes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"339109\" class=\"elementor elementor-339109\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22abada e-con e-atomic-element e-flexbox-base e-default-div e-21dcc46\" data-id=\"22abada\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"22abada\">\n    \t\t<div class=\"elementor-element elementor-element-d948bf7 elementor-widget elementor-widget-html\" data-id=\"d948bf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"deiso-datagov-block\">\r\n<style>\r\n.deiso-datagov-block * { box-sizing: border-box; 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}\r\n}\r\n<\/style>\r\n\r\n<div class=\"dg-outer\">\r\n<div class=\"dg-card\">\r\n<span class=\"dg-strap\" aria-hidden=\"true\"><\/span>\r\n\r\n<div class=\"dg-body\">\r\n\r\n<div class=\"dg-main\">\r\n<span class=\"dg-eyebrow\">Pol\u00edticas<\/span>\r\n<h1>Gobernanza y seguridad de los datos<\/h1>\r\n<p class=\"dg-lead\">C\u00f3mo DEISO gestiona los datos de los clientes durante un proyecto: d\u00f3nde se almacenan, qui\u00e9n puede acceder a ellos, c\u00f3mo se utiliza AI, cu\u00e1nto tiempo se conservan y qu\u00e9 ocurre si algo sale mal.<\/p>\r\n\r\n<div class=\"dg-note\" style=\"margin-top:20px;\">\r\n<span class=\"dg-note-label\">Qu\u00e9 es esta p\u00e1gina<\/span>\r\n<p>Esta p\u00e1gina expone las pr\u00e1cticas de trabajo de DEISO en t\u00e9rminos claros para que un responsable t\u00e9cnico o de compras pueda evaluarlas antes de que comience un proyecto. No constituye una certificaci\u00f3n, y DEISO no afirma tenerla.<\/p>\r\n<\/div>\r\n\r\n<div class=\"dg-sec\" id=\"dg-scope\">\r\n<h2>Alcance<\/h2>\r\n<p>Esta p\u00e1gina abarca los datos del cliente: los archivos, cifras, planos, facturas, informaci\u00f3n de proveedores, factores de emisi\u00f3n, registros de costes y correspondencia que un cliente comparte con DEISO para realizar el trabajo.<\/p>\r\n<p>Los datos personales recopilados a trav\u00e9s del sitio web \u2014formularios de consulta, suscripciones y an\u00e1lisis\u2014 se tratan por separado en nuestra <a href=\"https:\/\/dei.so\/es\/privacy-policy\/\">pol\u00edtica de privacidad<\/a>.<\/p>\r\n<\/div>\r\n\r\n<div class=\"dg-sec\" id=\"dg-principles\">\r\n<h2>Principios<\/h2>\r\n<p>Cuatro principios rigen la forma en que DEISO gestiona el material de los clientes.<\/p>\r\n<ul class=\"page-list\">\r\n<li><span class=\"li-key\">M\u00ednimo necesario<\/span> \u2014 DEISO solicita los datos que requiere el trabajo, y nada m\u00e1s<\/li>\r\n<li><span class=\"li-key\">Finalidad definida<\/span> \u2014 los datos del cliente se utilizan \u00fanicamente para el proyecto para el que se proporcionaron<\/li>\r\n<li><span class=\"li-key\">Trazabilidad<\/span> \u2014 las cifras utilizadas en un entregable se vinculan con su fuente, responsable y fecha<\/li>\r\n<li><span class=\"li-key\">Devueltos o eliminados<\/span> \u2014 los datos del cliente no se acumulan indefinidamente tras el cierre de un proyecto<\/li>\r\n<\/ul>\r\n<\/div>\r\n\r\n<div class=\"dg-sec\" id=\"dg-storage\">\r\n<h2>D\u00f3nde se almacenan los datos de los clientes<\/h2>\r\n<p>DEISO tiene su sede en Jap\u00f3n y los trabajos para clientes se realizan desde Jap\u00f3n. Los archivos de los clientes se almacenan en servicios empresariales de almacenamiento en la nube con control de acceso y en los equipos de trabajo de DEISO, y se transfieren mediante conexiones cifradas.<\/p>\r\n<p>Cuando un cliente exige que los datos se intercambien mediante su propio sistema \u2014un portal seguro, un espacio de trabajo controlado o un servicio de transferencia designado\u2014 DEISO trabajar\u00e1 en ese sistema.<\/p>\r\n<div class=\"dg-panel\">\r\n<p>DEISO no publica los datos de los clientes, no los vende ni los comparte con ninguna parte ajena al proyecto sin el consentimiento por escrito del cliente.<\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n<div class=\"dg-sec\" id=\"dg-access\">\r\n<h2>Qui\u00e9n tiene acceso<\/h2>\r\n<p>El acceso a los datos del cliente se limita al personal de DEISO asignado al proyecto. Cuando se incorpora a un especialista para una parte definida del trabajo, dicho especialista queda sujeto a las mismas condiciones de confidencialidad y solo recibe acceso al material que requiere esa parte del trabajo.<\/p>\r\n<p>Las cuentas de trabajo de DEISO est\u00e1n protegidas mediante autenticaci\u00f3n de dos factores, y los equipos de trabajo cuentan con cifrado completo de disco y bloqueo de pantalla.<\/p>\r\n<\/div>\r\n\r\n<div class=\"dg-sec\" id=\"dg-confidentiality\">\r\n<h2>Confidencialidad<\/h2>\r\n<p>La confidencialidad se aplica por defecto a todos los proyectos, se firme o no un acuerdo independiente. DEISO firma acuerdos de confidencialidad de los clientes cuando se solicita, y las condiciones de confidencialidad se establecen en el acuerdo de prestaci\u00f3n de servicios de cada proyecto.<\/p>\r\n<p>DEISO no menciona a ning\u00fan cliente, describe ning\u00fan proyecto ni utiliza material del proyecto en acciones de marketing, casos de estudio o formaci\u00f3n sin la autorizaci\u00f3n por escrito de ese cliente. Cuando se concede autorizaci\u00f3n, se acuerda previamente el alcance de lo que puede mostrarse.<\/p>\r\n<\/div>\r\n\r\n<div class=\"dg-sec\" id=\"dg-ai\">\r\n<h2>Uso de AI en los entregables<\/h2>\r\n<p>DEISO is AI-supported. AI tools are used to accelerate structuring, drafting, checking and analysis. They do not replace the technical judgement in a deliverable.<\/p>\r\n<ul class=\"page-list\">\r\n<li><span class=\"li-key\">Revisi\u00f3n t\u00e9cnica humana<\/span> \u2014 cada cifra, m\u00e9todo y conclusi\u00f3n de un entregable es revisado por un profesional t\u00e9cnico de DEISO antes de su env\u00edo<\/li>\r\n<li><span class=\"li-key\">Sin informaci\u00f3n confidencial en herramientas p\u00fablicas<\/span> \u2014 el material que identifica al cliente y las cifras confidenciales no se introducen en servicios p\u00fablicos o de consumo de AI<\/li>\r\n<li><span class=\"li-key\">Sin entrenamiento de modelos<\/span> \u2014 los datos del cliente no se utilizan para entrenar modelos de AI de terceros, y DEISO no concede a ning\u00fan proveedor el derecho a hacerlo<\/li>\r\n<li><span class=\"li-key\">Se informa previa solicitud<\/span> \u2014 cuando un cliente lo solicite, DEISO indicar\u00e1 qu\u00e9 partes de un flujo de trabajo utilizaron apoyo de AI<\/li>\r\n<\/ul>\r\n<div class=\"dg-panel\">\r\n<p>Si un cliente exige que no se utilicen herramientas de AI en su encargo, DEISO cumplir\u00e1 esa condici\u00f3n y lo confirmar\u00e1 en el acuerdo de prestaci\u00f3n de servicios.<\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n<div class=\"dg-sec\" id=\"dg-processors\">\r\n<h2>Herramientas y terceros<\/h2>\r\n<p>La prestaci\u00f3n del servicio implica el uso de software empresarial habitual: almacenamiento de archivos en la nube, correo electr\u00f3nico, aplicaciones ofim\u00e1ticas y de hojas de c\u00e1lculo, software de an\u00e1lisis de ciclo de vida y c\u00e1lculo de costes, y el sitio web y los formularios de DEISO. Cada uno de ellos es un servicio comercial sujeto a sus propias condiciones y solo procesa aquello que el trabajo hace pasar por \u00e9l.<\/p>\r\n<p>Cuando un cliente requiera una lista de los servicios espec\u00edficos que tratar\u00e1n su material, DEISO la facilitar\u00e1 antes de que comience el encargo.<\/p>\r\n<\/div>\r\n\r\n<div class=\"dg-sec\" id=\"dg-retention\">\r\n<h2>Conservaci\u00f3n y eliminaci\u00f3n<\/h2>\r\n<p>Los datos del cliente se conservan durante el encargo y durante un periodo posterior, para poder defender los resultados durante una revisi\u00f3n, responder preguntas y actualizar el estudio en el siguiente ciclo sin tener que reconstruirlo.<\/p>\r\n<p>Cuando un cliente solicite por escrito la eliminaci\u00f3n de sus datos, DEISO los eliminar\u00e1, salvo los registros que DEISO est\u00e9 obligada a conservar conforme a la legislaci\u00f3n japonesa \u2014principalmente facturas y registros contables\u2014, y confirmar\u00e1 qu\u00e9 se ha eliminado y qu\u00e9 se ha conservado.<\/p>\r\n<\/div>\r\n\r\n<div class=\"dg-sec\" id=\"dg-ownership\">\r\n<h2>Titularidad de los datos y entregables<\/h2>\r\n<p>Los datos proporcionados por un cliente siguen siendo datos del cliente. La titularidad de los entregables, modelos e informes elaborados durante un encargo se establece en el acuerdo de prestaci\u00f3n de servicios de ese proyecto.<\/p>\r\n<p>La metodolog\u00eda, las plantillas, el programa formativo y el software de DEISO siguen siendo propiedad de DEISO y no se transfieren mediante un encargo.<\/p>\r\n<\/div>\r\n\r\n<div class=\"dg-sec\" id=\"dg-incident\">\r\n<h2>Si algo sale mal<\/h2>\r\n<p>Si DEISO tiene conocimiento de un acceso no autorizado, p\u00e9rdida o divulgaci\u00f3n de datos de un cliente, DEISO se pondr\u00e1 en contacto con el cliente afectado sin demora indebida, indicar\u00e1 lo que se sabe, las medidas que se est\u00e1n tomando y seguir\u00e1 informando al cliente a medida que se aclare la situaci\u00f3n.<\/p>\r\n<p>Para informar sobre una incidencia de seguridad relativa a los sistemas de DEISO o a un entregable de DEISO, env\u00ede un correo electr\u00f3nico a <a href=\"mailto:info@dei.so\">info@dei.so<\/a> con \u201cSeguridad\u201d en el asunto.<\/p>\r\n<\/div>\r\n\r\n<div class=\"dg-sec\" id=\"dg-limits\">\r\n<h2>Lo que DEISO no afirma<\/h2>\r\n<p>Los l\u00edmites claros importan m\u00e1s que las acreditaciones, por lo que se indican directamente.<\/p>\r\n<ul class=\"page-list\">\r\n<li>DEISO no cuenta con las certificaciones ISO 27001, SOC 2 ni ninguna certificaci\u00f3n equivalente de seguridad de la informaci\u00f3n<\/li>\r\n<li>DEISO no es un organismo de certificaci\u00f3n ni verificaci\u00f3n<\/li>\r\n<li>DEISO no opera un centro de datos ni un servicio de alojamiento orientado al cliente<\/li>\r\n<li>Ning\u00fan sistema es completamente seguro, y DEISO no afirma que lo sea<\/li>\r\n<\/ul>\r\n<p>Cuando el propio proceso de compras de un cliente requiera un cuestionario de seguridad, una evaluaci\u00f3n de proveedores o condiciones contractuales espec\u00edficas sobre datos, DEISO lo completar\u00e1 y negociar\u00e1 las condiciones.<\/p>\r\n<\/div>\r\n\r\n<div class=\"dg-sec\" id=\"dg-questions\">\r\n<h2>Preguntas antes de un encargo<\/h2>\r\n<p>Si su organizaci\u00f3n necesita evaluar a DEISO antes de compartir datos, consulte antes del encargo y no despu\u00e9s. Env\u00ede la pregunta a <a href=\"mailto:info@dei.so\">info@dei.so<\/a> y DEISO responder\u00e1 directamente, incluso cuando la respuesta sea que todav\u00eda no existe un proceso formal.<\/p>\r\n<\/div>\r\n\r\n<div class=\"dg-sec\" id=\"dg-contact\">\r\n<h2>Contacto<\/h2>\r\n<p>DEISO LLC, Jap\u00f3n<br>Correo electr\u00f3nico: <a href=\"mailto:info@dei.so\">info@dei.so<\/a><br>Sitio web: <a href=\"https:\/\/dei.so\/es\/\">dei.so<\/a><\/p>\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<aside class=\"dg-nav\" aria-label=\"Secciones de esta p\u00e1gina\">\r\n<span class=\"dg-nav-label\">En esta p\u00e1gina<\/span>\r\n<ul class=\"dg-nav-list\">\r\n<li><a href=\"#dg-scope\">Alcance<\/a><\/li>\r\n<li><a href=\"#dg-principles\">Principios<\/a><\/li>\r\n<li><a href=\"#dg-storage\">D\u00f3nde se almacenan los datos de los clientes<\/a><\/li>\r\n<li><a href=\"#dg-access\">Qui\u00e9n tiene acceso<\/a><\/li>\r\n<li><a href=\"#dg-confidentiality\">Confidencialidad<\/a><\/li>\r\n<li><a href=\"#dg-ai\">Uso de AI en los entregables<\/a><\/li>\r\n<li><a href=\"#dg-processors\">Herramientas y terceros<\/a><\/li>\r\n<li><a href=\"#dg-retention\">Conservaci\u00f3n y eliminaci\u00f3n<\/a><\/li>\r\n<li><a href=\"#dg-ownership\">Titularidad<\/a><\/li>\r\n<li><a href=\"#dg-incident\">Si algo sale mal<\/a><\/li>\r\n<li><a href=\"#dg-limits\">Lo que DEISO no afirma<\/a><\/li>\r\n<li><a href=\"#dg-questions\">Preguntas<\/a><\/li>\r\n<li><a href=\"#dg-contact\">Contacto<\/a><\/li>\r\n<\/ul>\r\n<a href=\"https:\/\/dei.so\/es\/contact-form\/\" class=\"dg-btn\"><span>Consultar sobre datos \u2192<\/span><\/a>\r\n<a href=\"https:\/\/dei.so\/es\/policies\/\" class=\"dg-btn secondary\"><span>Todas las pol\u00edticas<\/span><\/a>\r\n<\/aside>\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Policies Data governance and security How DEISO handles client data during an engagement &mdash; where it sits, who can reach it, how AI is used, how long it is kept, and what happens if something goes wrong. What this page is This page states DEISO&rsquo;s working practice in plain terms so that a technical or [&hellip;]<\/p>\n","protected":false},"author":132,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_deiso_aiv_faq":[{"q":"Where is my client data stored during a DEISO engagement?","a":"Client files are held in access-controlled business cloud storage and on DEISO working machines, with transfers made over encrypted connections. If required, DEISO can exchange data through the client\u2019s own secure portal, controlled workspace, or nominated transfer service."},{"q":"Who can access my data at DEISO?","a":"Access is limited to DEISO personnel assigned to the engagement. A specialist may access only the material needed for their defined part of the work and is bound by the same confidentiality terms."},{"q":"How does DEISO use AI with client data?","a":"DEISO uses AI tools for structuring, drafting, checking, and analysis, while a DEISO technical practitioner reviews every figure, method, and conclusion before delivery. Confidential client material is not submitted to public or consumer AI services, and client data is not used to train third-party AI models."},{"q":"Can I ask DEISO not to use AI on my engagement?","a":"Yes, DEISO will work to a client\u2019s condition that no AI tooling be used and will confirm it in the engagement agreement. Where requested, DEISO will also state which parts of a workflow used AI support."},{"q":"How long does DEISO keep client data?","a":"Client data is kept for the duration of the engagement and for a period afterwards so results can be defended in review, questions can be answered, and the study can be updated in the next cycle. If a client requests deletion in writing, DEISO will delete the data subject to records required to be retained by Japanese law and will confirm what was deleted and retained."},{"q":"Where is my data stored when DEISO works on an engagement?","a":"Client files are held in access-controlled business cloud storage and on DEISO working machines in Japan, and transferred over encrypted connections. If required, DEISO can exchange data through the client\u2019s secure portal, controlled workspace, or nominated transfer service."},{"q":"Who can access the data I share with DEISO?","a":"Access is limited to DEISO personnel assigned to the engagement. A specialist brought in for a defined part of the work receives access only to the material that part requires and is bound by the same confidentiality terms."},{"q":"How does DEISO use AI with client data?","a":"DEISO uses AI tools to support structuring, drafting, checking, and analysis, while a DEISO technical practitioner reviews every figure, method, and conclusion in a deliverable. Client-identifying material and confidential figures are not submitted to public or consumer AI services, and client data is not used to train third-party AI models."},{"q":"Can I require DEISO not to use AI on my engagement?","a":"Yes, DEISO will work to a client\u2019s condition that no AI tooling be used and confirm it in the engagement agreement. Where requested, DEISO will also state which parts of a workflow used AI support."},{"q":"How long does DEISO keep client data, and can I request deletion?","a":"Client data is kept for the engagement and for a period afterwards so results can be reviewed, questions answered, and the study updated in the next cycle. If requested in writing, DEISO will delete the data subject to records it is required to retain by Japanese law, principally invoices and accounting records, and will confirm what was deleted and retained."}],"footnotes":""},"deiso-finder":[],"content-type":[],"content-filter":[937],"site-search-options":[],"class_list":["post-339109","page","type-page","status-publish","hentry","content-filter-exclude","grve-entry-item"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/dei.so\/es\/wp-json\/wp\/v2\/pages\/339109","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dei.so\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dei.so\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dei.so\/es\/wp-json\/wp\/v2\/users\/132"}],"replies":[{"embeddable":true,"href":"https:\/\/dei.so\/es\/wp-json\/wp\/v2\/comments?post=339109"}],"version-history":[{"count":0,"href":"https:\/\/dei.so\/es\/wp-json\/wp\/v2\/pages\/339109\/revisions"}],"wp:attachment":[{"href":"https:\/\/dei.so\/es\/wp-json\/wp\/v2\/media?parent=339109"}],"wp:term":[{"taxonomy":"deiso-finder","embeddable":true,"href":"https:\/\/dei.so\/es\/wp-json\/wp\/v2\/deiso-finder?post=339109"},{"taxonomy":"content-type","embeddable":true,"href":"https:\/\/dei.so\/es\/wp-json\/wp\/v2\/content-type?post=339109"},{"taxonomy":"content-filter","embeddable":true,"href":"https:\/\/dei.so\/es\/wp-json\/wp\/v2\/content-filter?post=339109"},{"taxonomy":"site-search-options","embeddable":true,"href":"https:\/\/dei.so\/es\/wp-json\/wp\/v2\/site-search-options?post=339109"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}