{"id":249253,"date":"2024-09-14T21:30:35","date_gmt":"2024-09-14T12:30:35","guid":{"rendered":"https:\/\/dei.so\/?page_id=249253"},"modified":"2026-10-28T19:00:43","modified_gmt":"2026-10-28T10:00:43","slug":"help-page","status":"publish","type":"page","link":"https:\/\/dei.so\/es\/help-page\/","title":{"rendered":"Ayuda y soporte"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"249253\" class=\"elementor elementor-249253\">\n\t\t\t\t\t\t<section data-header-color=\"dark\" class=\"elementor-section elementor-top-section elementor-element elementor-element-6967a284 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6967a284\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 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data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"deiso-helpsup-block\">\r\n<style>\r\n.deiso-helpsup-block{width:100%;padding:30px 0;background:transparent;font-family:'Jost',system-ui,-apple-system,\"Segoe UI\",sans-serif;overflow-x:clip}\r\n.deiso-helpsup-block .hs-outer{max-width:1200px;margin:0 auto;padding:0 24px}\r\n.deiso-helpsup-block .hs-panel{position:relative;background:#0e1416 !important;border-radius:22px;padding:56px 56px 52px !important;overflow:clip}\r\n.deiso-helpsup-block .hs-strap{position:absolute;top:0;left:0;right:0;height:6px;z-index:2;background:linear-gradient(90deg,#63976B 0%,#2D8B8A 50%,#008194 100%)}\r\n.deiso-helpsup-block .hs-ring{position:absolute;top:-130px;right:-130px;width:360px;height:360px;max-width:none;z-index:0;opacity:.14;pointer-events:none;user-select:none;transform-origin:50% 50%;animation:hsRing 24s linear infinite}\r\n.deiso-helpsup-block .hs-panel > :not(.hs-ring):not(.hs-strap){position:relative;z-index:1}\r\n@keyframes hsRing{from{transform:rotate(0deg)}to{transform:rotate(360deg)}}\r\n.deiso-helpsup-block .hs-eyebrow{display:inline-block;background:rgba(79,195,212,0.10) !important;color:#4FC3D4 !important;-webkit-text-fill-color:#4FC3D4;border:1px solid rgba(79,195,212,0.28) !important;padding:5px 12px !important;border-radius:999px;font-size:12px;font-weight:600;letter-spacing:0.08em;text-transform:uppercase;line-height:1.2;margin:0 0 14px}\r\n.deiso-helpsup-block .hs-panel h1{font-family:'Jost',sans-serif !important;font-size:38px;line-height:1.25;letter-spacing:-0.5px;font-weight:700;color:#ffffff !important;-webkit-text-fill-color:#ffffff;margin:0 0 16px;max-width:900px}\r\n.deiso-helpsup-block .hs-panel p.hs-lead{font-size:17px;line-height:1.75;color:#c3ced6 !important;-webkit-text-fill-color:#c3ced6;margin:0;max-width:860px}\r\n@media (max-width:992px){\r\n  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.hs-ring{animation:none}\r\n}\r\n<\/style>\r\n  <div class=\"hs-outer\">\r\n    <div class=\"hs-panel\">\r\n      <span class=\"hs-strap\"><\/span>\r\n      <img fetchpriority=\"high\" class=\"hs-ring\" src=\"https:\/\/dei.so\/wp-content\/uploads\/2025\/06\/symbol_logo.png\" alt=\"\" aria-hidden=\"true\" width=\"360\" height=\"360\" decoding=\"async\">\r\n      <span class=\"hs-eyebrow\">Ayuda y soporte<\/span>\r\n      <h1>Comprometidos con la excelencia en la atenci\u00f3n<\/h1>\r\n      <p class=\"hs-lead\">Utilice los canales de soporte de DEISO para obtener ayuda, resolver incidencias y orientarse entre nuestros servicios y plataformas. Tanto si necesita una respuesta r\u00e1pida como asistencia t\u00e9cnica o soporte formal, nuestras herramientas y equipo est\u00e1n preparados para ofrecerle orientaci\u00f3n clara, fiable y oportuna.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fbf699 elementor-widget elementor-widget-html\" data-id=\"0fbf699\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"deiso-support-outer\">\r\n<style>\r\n.deiso-support-outer{max-width:1200px;margin:30px auto 12px;padding:0 24px;font-family:'Jost',sans-serif;box-sizing:border-box;}\r\n.deiso-support-outer,.deiso-support-outer *,.deiso-support-outer *::before,.deiso-support-outer *::after{box-sizing:border-box;font-family:'Jost',sans-serif;}\r\n\r\n.deiso-support-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:22px;align-items:stretch;}\r\n\r\n.deiso-support-card{position:relative;display:flex;flex-direction:column;min-height:100%;background:#ffffff;border:1px solid rgba(26,26,26,0.10);border-radius:22px;padding:30px 26px 26px;box-shadow:0 14px 34px rgba(26,26,26,0.08),0 4px 10px rgba(26,26,26,0.04);overflow:hidden;transition:border-color .22s ease,box-shadow .22s ease,transform .22s ease;}\r\n.deiso-support-card::before{content:\"\";position:absolute;top:0;left:0;width:100%;height:6px;background:linear-gradient(90deg,#63976B 0%,#2D8B8A 50%,#008194 100%);}\r\n.deiso-support-card:hover{transform:translateY(-3px);border-color:rgba(0,129,148,0.30);box-shadow:0 18px 42px rgba(0,129,148,0.10),0 4px 10px 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padding:12px 18px !important;\r\n  border-radius:12px !important;\r\n  background:#006675 !important;\r\n  color:#ffffff !important;\r\n  text-decoration:none !important;\r\n  font-size:15px !important;\r\n  line-height:1.2 !important;\r\n  font-weight:600 !important;\r\n  letter-spacing:0 !important;\r\n  text-transform:none !important;\r\n  white-space:nowrap;\r\n  border:1px solid #006675 !important;\r\n  box-shadow:0 8px 18px rgba(0,102,117,0.22) !important;\r\n  transition:background .22s ease,color .22s ease,border-color .22s ease,transform .22s ease,box-shadow .22s ease !important;\r\n  text-align:center !important;\r\n}\r\n.deiso-support-outer .deiso-support-btn span{color:inherit !important;font-size:inherit !important;font-weight:inherit !important;display:inline !important;}\r\n.deiso-support-outer .deiso-support-btn:hover,\r\n.deiso-support-outer .deiso-support-btn:focus{\r\n  background:#ffffff !important;\r\n  color:#006675 !important;\r\n  border-color:#006675 !important;\r\n  transform:translateY(-1px) !important;\r\n  box-shadow:0 10px 22px rgba(0,102,117,0.20) !important;\r\n}\r\n.deiso-support-outer .deiso-support-btn:hover span,\r\n.deiso-support-outer .deiso-support-btn:focus span{color:#006675 !important;}\r\n\r\n.deiso-support-outer .deiso-support-btn-secondary{background:#ffffff !important;color:#1a1a1a !important;border:1px solid rgba(26,26,26,0.20) !important;box-shadow:none !important;}\r\n.deiso-support-outer .deiso-support-btn-secondary:hover,\r\n.deiso-support-outer .deiso-support-btn-secondary:focus{background:#ffffff !important;color:#008194 !important;border-color:#008194 !important;}\r\n.deiso-support-outer .deiso-support-btn-secondary:hover span,\r\n.deiso-support-outer .deiso-support-btn-secondary:focus span{color:#008194 !important;}\r\n\r\n.deiso-support-outer .deiso-support-btn::before,\r\n.deiso-support-outer .deiso-support-btn::after{content:none !important;display:none !important;}\r\n\r\n@media (max-width:1024px){.deiso-support-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;}.deiso-support-card{padding:26px 22px 22px;}.deiso-support-card h4{font-size:18px;}}\r\n@media (max-width:767px){.deiso-support-outer{padding:0 18px;}.deiso-support-grid{grid-template-columns:1fr;gap:16px;}.deiso-support-card{border-radius:18px;padding:24px 20px 20px;}.deiso-support-icon{width:48px;height:48px;border-radius:13px;margin-bottom:16px;}.deiso-support-icon svg{width:22px;height:22px;}.deiso-support-card h4{font-size:17px;}.deiso-support-card p{font-size:14.5px;}}\r\n<\/style>\r\n\r\n<div class=\"deiso-support-grid\">\r\n\r\n<!-- 1 \u2014 Ask Mirai AI -->\r\n<article class=\"deiso-support-card\">\r\n<div class=\"deiso-support-icon\" aria-hidden=\"true\">\r\n<svg viewbox=\"0 0 24 24\"><rect x=\"4\" y=\"7\" width=\"16\" height=\"12\" rx=\"3\"\/><path d=\"M12 3v4\"\/><circle cx=\"12\" cy=\"3\" r=\"1\"\/><circle cx=\"9\" cy=\"13\" r=\"1.2\" fill=\"currentColor\"\/><circle cx=\"15\" cy=\"13\" r=\"1.2\" fill=\"currentColor\"\/><path d=\"M9.5 16h5\"\/><path d=\"M2 12h2\"\/><path d=\"M20 12h2\"\/><\/svg>\r\n<\/div>\r\n<h4>Preguntar a Mirai AI<\/h4>\r\n<p>El asistente de DEISO para orientarse r\u00e1pidamente entre servicios, plataformas y recursos. \u00daselo cuando necesite una respuesta r\u00e1pida antes de abrir una solicitud.<\/p>\r\n<a class=\"deiso-support-btn\" href=\"\/es\/ask-ai\/\"><span>Abrir Mirai AI \u2192<\/span><\/a>\r\n<\/article>\r\n\r\n<!-- 2 \u2014 Supporter & Troubleshooter -->\r\n<article class=\"deiso-support-card\">\r\n<div class=\"deiso-support-icon\" aria-hidden=\"true\">\r\n<svg viewbox=\"0 0 24 24\"><path d=\"M14.7 6.3a4 4 0 0 0-5.4 5.4l-6.4 6.4a1.5 1.5 0 0 0 2.1 2.1l6.4-6.4a4 4 0 0 0 5.4-5.4l-2.5 2.5-2-.6-.6-2 2.5-2.5z\"\/><path d=\"M16 16l3 3\"\/><path d=\"M19 13l3 3\"\/><\/svg>\r\n<\/div>\r\n<h4>Agente de soporte y resoluci\u00f3n de incidencias<\/h4>\r\n<p>Un asistente guiado que le acompa\u00f1a en la resoluci\u00f3n de incidencias habituales, identifica la v\u00eda de soporte adecuada y le indica el siguiente paso concreto.<\/p>\r\n<a class=\"deiso-support-btn deiso-support-btn-secondary\" href=\"\/es\/toku-ai-assistant\/\"><span>Iniciar resoluci\u00f3n de problemas \u2192<\/span><\/a>\r\n<\/article>\r\n\r\n<!-- 3 \u2014 Live Chat -->\r\n<article class=\"deiso-support-card\">\r\n<div class=\"deiso-support-icon\" aria-hidden=\"true\">\r\n<svg viewbox=\"0 0 24 24\"><path d=\"M4 5h13a2 2 0 0 1 2 2v7a2 2 0 0 1-2 2H9l-5 4V7a2 2 0 0 1 2-2z\"\/><path d=\"M8 9h7\"\/><path d=\"M8 12h5\"\/><\/svg>\r\n<\/div>\r\n<h4>Chat en directo<\/h4>\r\n<p>Chat en tiempo real con DEISO para preguntas breves y orientaci\u00f3n r\u00e1pida \u2014 \u00fatil cuando una respuesta es m\u00e1s r\u00e1pida que una solicitud.<\/p>\r\n<a class=\"deiso-support-btn deiso-support-btn-secondary\" href=\"\/es\/live-chat\/\"><span>Iniciar chat en directo \u2192<\/span><\/a>\r\n<\/article>\r\n\r\n<!-- 4 \u2014 Submit Support Ticket -->\r\n<article class=\"deiso-support-card\">\r\n<div class=\"deiso-support-icon\" aria-hidden=\"true\">\r\n<svg viewbox=\"0 0 24 24\"><path d=\"M3 9a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2v1a2 2 0 0 0 0 4v1a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-1a2 2 0 0 0 0-4V9z\"\/><path d=\"M9 7v10\"\/><path d=\"M9 9.5h0\"\/><path d=\"M9 14.5h0\"\/><\/svg>\r\n<\/div>\r\n<h4>Enviar un ticket de soporte<\/h4>\r\n<p>Solicitud formal de soporte para incidencias que requieren seguimiento estructurado, revisi\u00f3n interna o una resoluci\u00f3n coordinada por parte del equipo de DEISO.<\/p>\r\n<a class=\"deiso-support-btn\" href=\"https:\/\/dei.so\/es\/submit-support-ticket\/\"><span>Enviar un ticket \u2192<\/span><\/a>\r\n<\/article>\r\n\r\n<!-- 5 \u2014 Send a Voice Message -->\r\n<article class=\"deiso-support-card\">\r\n<div class=\"deiso-support-icon\" aria-hidden=\"true\">\r\n<svg viewbox=\"0 0 24 24\"><rect x=\"9\" y=\"3\" width=\"6\" height=\"12\" rx=\"3\"\/><path d=\"M5 11a7 7 0 0 0 14 0\"\/><path d=\"M12 18v3\"\/><path d=\"M9 21h6\"\/><\/svg>\r\n<\/div>\r\n<h4>Enviar un mensaje de voz<\/h4>\r\n<p>Grabar y enviar su pregunta por voz; resulta \u00fatil cuando explicar algo hablando es m\u00e1s r\u00e1pido que escribirlo o para aportar contexto t\u00e9cnico detallado.<\/p>\r\n<a class=\"deiso-support-btn deiso-support-btn-secondary\" href=\"https:\/\/dei.so\/es\/send-us-a-voice-message\/\"><span>Enviar mensaje de voz \u2192<\/span><\/a>\r\n<\/article>\r\n\r\n<!-- 6 \u2014 Report a Website Issue -->\r\n<article class=\"deiso-support-card\">\r\n<div class=\"deiso-support-icon\" aria-hidden=\"true\">\r\n<svg viewbox=\"0 0 24 24\"><path d=\"M8 9V6a4 4 0 0 1 8 0v3\"\/><rect x=\"6\" y=\"9\" width=\"12\" height=\"11\" rx=\"6\"\/><path d=\"M12 13v5\"\/><path d=\"M3 12h3\"\/><path d=\"M18 12h3\"\/><path d=\"M4 6l2.5 2\"\/><path d=\"M20 6l-2.5 2\"\/><\/svg>\r\n<\/div>\r\n<h4>Informar de un problema en el sitio web<\/h4>\r\n<p>Informe de errores, enlaces rotos, problemas de dise\u00f1o o comportamientos inesperados en el sitio web de DEISO. Cada informe se revisa y clasifica.<\/p>\r\n<a class=\"deiso-support-btn deiso-support-btn-secondary\" href=\"https:\/\/dei.so\/es\/bug-reporting-easy-deiso-website-issue-submission-form\/\"><span>Notificar una incidencia \u2192<\/span><\/a>\r\n<\/article>\r\n\r\n<!-- 7 \u2014 DEISO Platforms -->\r\n<article class=\"deiso-support-card\">\r\n<div class=\"deiso-support-icon\" aria-hidden=\"true\">\r\n<svg viewbox=\"0 0 24 24\"><path d=\"M12 3l9 5-9 5-9-5 9-5z\"\/><path d=\"M3 13l9 5 9-5\"\/><path d=\"M3 17l9 5 9-5\"\/><\/svg>\r\n<\/div>\r\n<h4>Plataformas de DEISO<\/h4>\r\n<p>Explore las plataformas, herramientas y entornos de trabajo digitales de DEISO, dise\u00f1ados para respaldar la ejecuci\u00f3n de iniciativas de sostenibilidad y el acceso de los clientes.<\/p>\r\n<a class=\"deiso-support-btn deiso-support-btn-secondary\" href=\"https:\/\/dei.so\/es\/platforms\/\"><span>Explorar plataformas \u2192<\/span><\/a>\r\n<\/article>\r\n\r\n<!-- 8 \u2014 Platform Status -->\r\n<article class=\"deiso-support-card\">\r\n<div class=\"deiso-support-icon\" aria-hidden=\"true\">\r\n<svg viewbox=\"0 0 24 24\"><path d=\"M4 19c1-3 2-5 4-5s3 2 4 2 3-4 4-4 2 1 4 4\"\/><circle cx=\"6\" cy=\"6\" r=\"1.5\" fill=\"currentColor\"\/><\/svg>\r\n<\/div>\r\n<h4>Estado de la plataforma<\/h4>\r\n<p>Live operational status for DEISO platforms and services \u2014 availability, incidents, scheduled maintenance, and performance.<\/p>\r\n<a class=\"deiso-support-btn deiso-support-btn-secondary\" href=\"https:\/\/status.deiso.app\/\" target=\"_blank\" rel=\"noopener\"><span>Consultar estado \u2192<\/span><\/a>\r\n<\/article>\r\n\r\n<!-- 9 \u2014 Subscribe to Status Updates -->\r\n<article class=\"deiso-support-card\">\r\n<div class=\"deiso-support-icon\" aria-hidden=\"true\">\r\n<svg viewbox=\"0 0 24 24\"><path d=\"M6 9a6 6 0 1 1 12 0c0 5 2 6 2 6H4s2-1 2-6z\"\/><path d=\"M10 19a2 2 0 0 0 4 0\"\/><\/svg>\r\n<\/div>\r\n<h4>Suscribirse a las actualizaciones de estado<\/h4>\r\n<p>Reciba notificaciones por correo electr\u00f3nico sobre incidencias, mantenimiento programado y actualizaciones de recuperaci\u00f3n para no tener que consultar manualmente la p\u00e1gina de estado.<\/p>\r\n<a class=\"deiso-support-btn deiso-support-btn-secondary\" href=\"https:\/\/up.dei.so\/\" target=\"_blank\" rel=\"noopener\"><span>Suscribirse ahora \u2192<\/span><\/a>\r\n<\/article>\r\n\r\n<\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-178360c elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"178360c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-b31f8f3\" data-id=\"b31f8f3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d0b756 elementor-widget elementor-widget-html\" data-id=\"9d0b756\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"deiso-status-block\">\r\n<style>\r\n.deiso-status-block{width:100%;padding:30px 0;background:transparent;font-family:'Jost',system-ui,-apple-system,\"Segoe UI\",sans-serif;overflow-x:clip}\r\n.deiso-status-block .st-outer{max-width:1200px;margin:0 auto;padding:0 24px}\r\n.deiso-status-block .st-card{position:relative;isolation:isolate;background:#ffffff !important;border:1px solid rgba(26,26,26,0.10) !important;border-radius:22px;box-shadow:0 8px 20px rgba(26,26,26,0.04);padding:44px 40px !important;overflow:clip}\r\n.deiso-status-block .st-strap{position:absolute;top:0;left:0;right:0;height:6px;z-index:2;border-top-left-radius:inherit;border-top-right-radius:inherit;background:linear-gradient(90deg,#63976B 0%,#2D8B8A 50%,#008194 100%)}\r\n.deiso-status-block .st-head{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;flex-wrap:wrap;margin:0 0 6px}\r\n.deiso-status-block .st-eyebrow{display:inline-block;background:rgba(0,129,148,0.07) !important;color:#006675 !important;-webkit-text-fill-color:#006675;border:1px solid rgba(0,129,148,0.20) !important;padding:5px 12px !important;border-radius:999px;font-size:12px;font-weight:600;letter-spacing:0.08em;text-transform:uppercase;line-height:1.2;margin:0 0 14px}\r\n.deiso-status-block .st-card h2{font-family:'Jost',sans-serif !important;font-size:28px;line-height:1.3;letter-spacing:-0.3px;font-weight:600;color:#1a1a1a !important;-webkit-text-fill-color:#1a1a1a;margin:0 0 12px;max-width:900px}\r\n.deiso-status-block .st-card p{font-size:17px;line-height:1.75;color:#475569 !important;-webkit-text-fill-color:#475569;margin:0 0 14px;max-width:900px;overflow-wrap:break-word}\r\n.deiso-status-block .st-card p:last-child{margin-bottom:0 !important}\r\n.deiso-status-block .st-key{color:#1a1a1a !important;-webkit-text-fill-color:#1a1a1a;font-weight:600}\r\n.deiso-status-block .st-card a,.deiso-status-block .st-card a:link,.deiso-status-block .st-card a:visited{color:#008194 !important;-webkit-text-fill-color:#008194;text-decoration:none !important;font-weight:600 !important;border-bottom:1px solid rgba(0,129,148,0.30);word-break:break-word}\r\n.deiso-status-block .st-card a:hover{color:#006675 !important;-webkit-text-fill-color:#006675;border-bottom-color:#006675}\r\n.deiso-status-block .st-card p a svg{width:13px !important;height:13px !important;margin-left:3px;vertical-align:-1px;flex:none !important}\r\n.deiso-status-block .st-callout{margin:18px 0 0;padding:18px 20px 18px 22px !important;background:#f7fafc !important;border:1px solid rgba(26,26,26,0.06) !important;border-left:4px solid #008194 !important;border-radius:0}\r\n.deiso-status-block .st-callout p{font-size:16.5px;line-height:1.7}\r\n.deiso-status-block a.st-btn,.deiso-status-block a.st-btn:link,.deiso-status-block a.st-btn:visited{display:inline-flex !important;align-items:center !important;justify-content:center !important;gap:8px;min-height:48px;padding:12px 24px !important;border-radius:12px !important;font-size:15.5px !important;font-weight:600 !important;text-decoration:none !important;white-space:nowrap;border-bottom:0 !important;background:#1a1a1a !important;color:#ffffff !important;-webkit-text-fill-color:#ffffff;border:1px solid #1a1a1a !important;box-shadow:0 8px 18px rgba(26,26,26,0.16);transition:background .25s ease,color .25s ease,border-color .25s ease,box-shadow .25s ease,transform .25s ease;flex:none}\r\n.deiso-status-block a.st-btn span{color:inherit !important;-webkit-text-fill-color:inherit;font-size:inherit !important;display:inline !important}\r\n.deiso-status-block a.st-btn svg{width:16px !important;height:16px !important;flex:none !important}\r\n.deiso-status-block a.st-btn:hover,.deiso-status-block a.st-btn:focus-visible{background:#ffffff !important;color:#008194 !important;-webkit-text-fill-color:#008194;border-color:#008194 !important;transform:translateY(-1px);box-shadow:0 10px 22px rgba(0,129,148,0.20)}\r\n.deiso-status-block a.st-btn::before,.deiso-status-block a.st-btn::after{content:none !important;display:none !important}\r\n.deiso-status-block a:focus-visible{outline:2px solid rgba(0,129,148,0.30);outline-offset:2px}\r\n@media (max-width:992px){\r\n  .deiso-status-block .st-outer{max-width:100%;padding:0 18px}\r\n  .deiso-status-block .st-card{padding:40px 32px !important}\r\n  .deiso-status-block .st-card h2{font-size:24px}\r\n  .deiso-status-block .st-card p{font-size:16.5px}\r\n}\r\n@media (max-width:767px){\r\n  .deiso-status-block{padding:20px 0}\r\n  .deiso-status-block .st-outer{padding:0}\r\n  .deiso-status-block .st-card{padding:28px 20px !important;border-radius:18px}\r\n  .deiso-status-block .st-eyebrow{font-size:11.5px;padding:5px 11px !important;margin-bottom:12px}\r\n  .deiso-status-block .st-card h2{font-size:21px;letter-spacing:-0.2px}\r\n  .deiso-status-block .st-card p{font-size:15.8px}\r\n  .deiso-status-block .st-head{flex-direction:column}\r\n  .deiso-status-block a.st-btn{width:100%;padding:13px 20px !important;white-space:normal;word-break:keep-all;hyphens:none}\r\n}\r\n@media (max-width:380px){\r\n  .deiso-status-block .st-card{padding:24px 16px !important}\r\n}\r\n@media (prefers-reduced-motion:reduce){\r\n  .deiso-status-block a.st-btn{transition:none}\r\n}\r\n<\/style>\r\n  <div class=\"st-outer\">\r\n    <div class=\"st-card\">\r\n      <span class=\"st-strap\" aria-hidden=\"true\"><\/span>\r\n      <div class=\"st-head\">\r\n        <div>\r\n          <span class=\"st-eyebrow\">Estado del servicio<\/span>\r\n          <h2>Sobre la p\u00e1gina de estado del servicio<\/h2>\r\n        <\/div>\r\n        <a class=\"st-btn\" href=\"https:\/\/status.dei.so\/\" target=\"_blank\" rel=\"noopener\"><span>Consultar el estado<\/span><svg viewbox=\"0 0 24 24\" width=\"16\" height=\"16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M7 17L17 7\"\/><path d=\"M8 7h9v9\"\/><\/svg><\/a>\r\n      <\/div>\r\n      <p>La p\u00e1gina de estado de DEISO muestra datos en tiempo real sobre su sitio web, plataformas y servicios \u2014 indicadores clave de rendimiento como disponibilidad, tiempos de respuesta y tasas de error. Tambi\u00e9n enumera las incidencias actuales y recientes que podr\u00edan afectar a los servicios de DEISO, junto con las ventanas de mantenimiento programadas: consulte las pesta\u00f1as <span class=\"st-key\">Incidencias<\/span> reconocidos internacionalmente y <span class=\"st-key\">Mantenimientos<\/span> en <a href=\"https:\/\/status.dei.so\/\" target=\"_blank\" rel=\"noopener\">status.dei.so<svg viewbox=\"0 0 24 24\" width=\"13\" height=\"13\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M7 17L17 7\"\/><path d=\"M8 7h9v9\"\/><\/svg><\/a>.<\/p>\r\n      <div class=\"st-callout\">\r\n        <p>Todas las horas de la p\u00e1gina de estado se muestran en <span class=\"st-key\">hora est\u00e1ndar de Jap\u00f3n (JST)<\/span>.<\/p>\r\n      <\/div>\r\n      <p style=\"margin-top:18px\">Para obtener m\u00e1s informaci\u00f3n o informar de una incidencia t\u00e9cnica, visite <a href=\"https:\/\/dei.so\/es\/\" target=\"_blank\" rel=\"noopener\">dei.so<svg viewbox=\"0 0 24 24\" width=\"13\" height=\"13\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M7 17L17 7\"\/><path d=\"M8 7h9v9\"\/><\/svg><\/a> o <a href=\"https:\/\/deiso.co.jp\" target=\"_blank\" rel=\"noopener\">deiso.co.jp<svg viewbox=\"0 0 24 24\" width=\"13\" height=\"13\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M7 17L17 7\"\/><path d=\"M8 7h9v9\"\/><\/svg><\/a>, o env\u00ede un correo electr\u00f3nico al equipo de soporte a <a href=\"mailto:support@dei.so\">support@dei.so<\/a>.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-cd3ab59 e-con e-atomic-element e-flexbox-base e-default-div e-06bb1fe\" data-id=\"cd3ab59\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"cd3ab59\">\n    \t\t<div class=\"elementor-element elementor-element-c4a8d88 elementor-widget elementor-widget-html\" data-id=\"c4a8d88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"deiso-helphero-block\">\r\n<style>\r\n.deiso-helphero-block{width:100%;padding:24px 0;background:transparent;font-family:'Jost',system-ui,-apple-system,\"Segoe UI\",sans-serif;overflow-x:clip}\r\n.deiso-helphero-block .hh-outer{max-width:1200px;margin:0 auto;padding:0 24px}\r\n.deiso-helphero-block .hh-panel{position:relative;background:#0e1416 !important;border-radius:22px;padding:36px 40px 32px !important;overflow:clip}\r\n.deiso-helphero-block .hh-strap{position:absolute;top:0;left:0;right:0;height:6px;z-index:2;background:linear-gradient(90deg,#63976B 0%,#2D8B8A 50%,#008194 100%)}\r\n.deiso-helphero-block .hh-ring{position:absolute;top:-110px;right:-110px;width:280px;height:280px;max-width:none;z-index:0;opacity:.14;pointer-events:none;user-select:none;transform-origin:50% 50%;animation:hhRing 24s linear infinite}\r\n.deiso-helphero-block .hh-panel > :not(.hh-ring):not(.hh-strap){position:relative;z-index:1}\r\n@keyframes hhRing{from{transform:rotate(0deg)}to{transform:rotate(360deg)}}\r\n.deiso-helphero-block .hh-eyebrow{display:inline-block;background:rgba(79,195,212,0.10) !important;color:#4FC3D4 !important;-webkit-text-fill-color:#4FC3D4;border:1px solid rgba(79,195,212,0.28) !important;padding:5px 12px !important;border-radius:999px;font-size:12px;font-weight:600;letter-spacing:0.08em;text-transform:uppercase;line-height:1.2;margin:0 0 12px}\r\n.deiso-helphero-block .hh-panel h1{font-family:'Jost',sans-serif !important;font-size:34px;line-height:1.25;letter-spacing:-0.5px;font-weight:700;color:#ffffff !important;-webkit-text-fill-color:#ffffff;margin:0 0 8px;max-width:900px}\r\n.deiso-helphero-block .hh-panel p.hh-sub{font-size:17px;line-height:1.6;color:#c3ced6 !important;-webkit-text-fill-color:#c3ced6;margin:0;max-width:760px}\r\n@media (max-width:992px){\r\n  .deiso-helphero-block .hh-outer{max-width:100%;padding:0 18px}\r\n  .deiso-helphero-block .hh-panel{padding:32px 32px 28px !important}\r\n  .deiso-helphero-block .hh-panel h1{font-size:30px}\r\n  .deiso-helphero-block .hh-panel p.hh-sub{font-size:16.5px}\r\n}\r\n@media (max-width:767px){\r\n  .deiso-helphero-block{padding:16px 0}\r\n  .deiso-helphero-block .hh-outer{padding:0}\r\n  .deiso-helphero-block .hh-panel{padding:26px 20px 24px !important;border-radius:18px}\r\n  .deiso-helphero-block .hh-ring{top:-70px;right:-70px;width:180px;height:180px;opacity:.12}\r\n  .deiso-helphero-block .hh-eyebrow{font-size:11.5px;padding:5px 11px !important}\r\n  .deiso-helphero-block .hh-panel h1{font-size:25px;letter-spacing:-0.2px}\r\n  .deiso-helphero-block .hh-panel p.hh-sub{font-size:15.8px}\r\n}\r\n@media (max-width:380px){\r\n  .deiso-helphero-block .hh-panel{padding:22px 16px 20px !important}\r\n}\r\n@media (prefers-reduced-motion:reduce){\r\n  .deiso-helphero-block .hh-ring{animation:none}\r\n}\r\n<\/style>\r\n  <div class=\"hh-outer\">\r\n    <div class=\"hh-panel\">\r\n      <span class=\"hh-strap\"><\/span>\r\n      <img class=\"hh-ring\" src=\"https:\/\/dei.so\/wp-content\/uploads\/2025\/06\/symbol_logo.png\" alt=\"\" aria-hidden=\"true\" width=\"280\" height=\"280\" decoding=\"async\">\r\n      <span class=\"hh-eyebrow\">Ayuda de DEISO<\/span>\r\n      <h1>Art\u00edculos de ayuda<\/h1>\r\n      <p class=\"hh-sub\">Gu\u00edas paso a paso sobre My DEISO, sus certificados y la formaci\u00f3n de DEISO.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b9cd56 elementor-widget elementor-widget-html\" data-id=\"0b9cd56\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"certificate\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"deiso-helpcert-hero\">\r\n<style>\r\n.deiso-helpcert-hero{width:100%;padding:30px 0 0;background:transparent;font-family:'Jost',system-ui,-apple-system,\"Segoe UI\",sans-serif;overflow-x:clip}\r\n.deiso-helpcert-hero .hc-outer{max-width:1200px;margin:0 auto;padding:0 24px}\r\n.deiso-helpcert-hero .hc-strap{position:absolute;top:0;left:0;right:0;height:6px;z-index:2;background:linear-gradient(90deg,#63976B 0%,#2D8B8A 50%,#008194 100%)}\r\n\/* hero *\/\r\n.deiso-helpcert-hero .hc-hero{position:relative;background:#0e1416 !important;border-radius:22px;padding:56px 56px 48px !important;overflow:clip;margin:0}\r\n.deiso-helpcert-hero .hc-eyebrow{display:inline-block;background:rgba(79,195,212,0.10) !important;color:#4FC3D4 !important;-webkit-text-fill-color:#4FC3D4;border:1px solid rgba(79,195,212,0.28) !important;padding:5px 12px !important;border-radius:999px;font-size:12px;font-weight:600;letter-spacing:0.08em;text-transform:uppercase;line-height:1.2;margin:0 0 14px}\r\n.deiso-helpcert-hero .hc-hero h1{font-family:'Jost',sans-serif !important;font-size:38px;line-height:1.25;letter-spacing:-0.5px;font-weight:700;color:#ffffff !important;-webkit-text-fill-color:#ffffff;margin:0 0 12px;max-width:900px}\r\n.deiso-helpcert-hero .hc-hero p.hc-sub{font-size:20px;line-height:1.55;font-weight:600;color:#4FC3D4 !important;-webkit-text-fill-color:#4FC3D4;margin:0 0 14px;max-width:900px}\r\n.deiso-helpcert-hero .hc-hero p.hc-lead{font-size:17px;line-height:1.75;color:#c3ced6 !important;-webkit-text-fill-color:#c3ced6;margin:0 0 24px;max-width:820px}\r\n.deiso-helpcert-hero .hc-example{display:inline-flex;align-items:center;gap:12px;flex-wrap:wrap;background:rgba(255,255,255,0.04) !important;border:1px solid rgba(255,255,255,0.10) !important;border-radius:18px;padding:14px 18px !important}\r\n.deiso-helpcert-hero .hc-example span{font-size:15.5px;color:#c3ced6 !important;-webkit-text-fill-color:#c3ced6}\r\n.deiso-helpcert-hero .hc-example a,\r\n.deiso-helpcert-hero .hc-example a:link,\r\n.deiso-helpcert-hero .hc-example a:visited{display:inline-flex;align-items:center;gap:6px;color:#4FC3D4 !important;-webkit-text-fill-color:#4FC3D4;font-weight:600 !important;text-decoration:none !important;border-bottom:1px solid rgba(79,195,212,0.35);word-break:break-word}\r\n.deiso-helpcert-hero .hc-example a:hover{color:#ffffff !important;-webkit-text-fill-color:#ffffff;border-bottom-color:#ffffff}\r\n.deiso-helpcert-hero .hc-example svg{width:15px;height:15px;flex:none}\r\n.deiso-helpcert-hero a:focus-visible{outline:2px solid rgba(0,129,148,0.30);outline-offset:2px}\r\n@media (max-width:992px){\r\n.deiso-helpcert-hero .hc-outer{max-width:100%;padding:0 18px}\r\n.deiso-helpcert-hero .hc-hero{padding:40px 32px !important}\r\n.deiso-helpcert-hero .hc-hero h1{font-size:32px}\r\n.deiso-helpcert-hero .hc-hero p.hc-sub{font-size:18px}\r\n.deiso-helpcert-hero .hc-hero p.hc-lead{font-size:16.5px}\r\n}\r\n@media (max-width:767px){\r\n.deiso-helpcert-hero{padding:20px 0 0}\r\n.deiso-helpcert-hero .hc-outer{padding:0}\r\n.deiso-helpcert-hero .hc-hero{padding:28px 20px !important;border-radius:18px;margin-bottom:0}\r\n.deiso-helpcert-hero .hc-eyebrow{font-size:11.5px;padding:5px 11px !important;margin-bottom:12px}\r\n.deiso-helpcert-hero .hc-hero h1{font-size:25px;letter-spacing:-0.2px}\r\n.deiso-helpcert-hero .hc-hero p.hc-sub{font-size:16px}\r\n.deiso-helpcert-hero .hc-hero p.hc-lead{font-size:15.8px}\r\n}\r\n@media (max-width:380px){\r\n.deiso-helpcert-hero .hc-hero{padding:24px 16px !important}\r\n}\r\n<\/style>\r\n  <div class=\"hc-outer\">\r\n    <div class=\"hc-hero\">\r\n      <span class=\"hc-strap\"><\/span>\r\n      <span class=\"hc-eyebrow\">Art\u00edculos de ayuda<\/span>\r\n      <h1>C\u00f3mo obtener su perfil de certificado digital<\/h1>\r\n      <p class=\"hc-sub\">Una p\u00e1gina p\u00fablica y verificable para su certificado de DEISO \u2014 para compartir con empleadores y clientes.<\/p>\r\n      <p class=\"hc-lead\">Cada certificado que emite DEISO cuenta con su propia p\u00e1gina, con su foto, su organizaci\u00f3n y un c\u00f3digo QR que cualquier persona puede escanear para comprobar su validez. A continuaci\u00f3n le indicamos c\u00f3mo obtener el suyo.<\/p>\r\n      <div class=\"hc-example\">\r\n        <span>Vea un ejemplo real:<\/span>\r\n        <a href=\"https:\/\/dei.so\/es\/DSC07012626\/\" target=\"_blank\" rel=\"noopener\">dei.so\/DSC07012626<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M7 17L17 7\"\/><path d=\"M8 7h9v9\"\/><\/svg><\/a>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cf7313 elementor-widget elementor-widget-html\" data-id=\"0cf7313\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"deiso-helpcert-body\">\r\n<style>\r\n.deiso-helpcert-body{width:100%;padding:22px 0 30px;background:transparent;font-family:'Jost',system-ui,-apple-system,\"Segoe UI\",sans-serif;overflow-x:clip}\r\n.deiso-helpcert-body .hc-outer{max-width:1200px;margin:0 auto;padding:0 24px}\r\n.deiso-helpcert-body .hc-strap{position:absolute;top:0;left:0;right:0;height:6px;z-index:2;background:linear-gradient(90deg,#63976B 0%,#2D8B8A 50%,#008194 100%)}\r\n\/* body card *\/\r\n.deiso-helpcert-body .hc-card{position:relative;background:#ffffff !important;border:1px solid rgba(26,26,26,0.10) !important;border-radius:22px;box-shadow:0 8px 20px rgba(26,26,26,0.04);padding:56px 56px 48px !important;overflow:clip}\r\n.deiso-helpcert-body .hc-card h2{font-family:'Jost',sans-serif !important;font-size:28px;line-height:1.3;letter-spacing:-0.3px;font-weight:600;color:#1a1a1a !important;-webkit-text-fill-color:#1a1a1a;margin:0 0 12px;max-width:900px}\r\n.deiso-helpcert-body .hc-card p{font-size:17px;line-height:1.75;color:#475569 !important;-webkit-text-fill-color:#475569;margin:0 0 14px;max-width:900px;overflow-wrap:break-word}\r\n.deiso-helpcert-body .hc-sec{padding:34px 0;border-bottom:1px solid rgba(26,26,26,0.08)}\r\n.deiso-helpcert-body .hc-sec:first-of-type{padding-top:8px}\r\n.deiso-helpcert-body .hc-sec:last-of-type{border-bottom:0;padding-bottom:0}\r\n.deiso-helpcert-body .hc-card a,\r\n.deiso-helpcert-body .hc-card a:link,\r\n.deiso-helpcert-body .hc-card a:visited{color:#008194 !important;-webkit-text-fill-color:#008194;text-decoration:none !important;font-weight:600 !important;border-bottom:1px solid rgba(0,129,148,0.30);word-break:break-word}\r\n.deiso-helpcert-body .hc-card a:hover{color:#006675 !important;-webkit-text-fill-color:#006675;border-bottom-color:#006675}\r\n\/* amber note *\/\r\n.deiso-helpcert-body .hc-note{padding:18px 20px 18px 22px !important;background:#fffbeb !important;border:1px solid rgba(180,116,0,0.20) !important;border-left:4px solid #b87400 !important;border-radius:18px;margin:16px 0 0}\r\n.deiso-helpcert-body .hc-note .hc-note-label{display:block;font-size:11.5px;font-weight:600;letter-spacing:0.08em;text-transform:uppercase;color:#8a5a00 !important;-webkit-text-fill-color:#8a5a00;margin-bottom:6px}\r\n.deiso-helpcert-body .hc-note p{font-size:16.5px;line-height:1.7;margin:0 !important}\r\n.deiso-helpcert-body .hc-note p + p{margin-top:10px !important}\r\n.deiso-helpcert-body .hc-key{color:#1a1a1a !important;-webkit-text-fill-color:#1a1a1a;font-weight:600}\r\n\/* price cards *\/\r\n.deiso-helpcert-body .hc-prices{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;margin:18px 0 0}\r\n.deiso-helpcert-body .hc-price{position:relative;border:1px solid rgba(26,26,26,0.10);border-radius:18px;padding:22px 22px 20px;background:#f8fafb !important;overflow:clip}\r\n.deiso-helpcert-body .hc-price::before{content:\"\";position:absolute;top:0;left:0;right:0;height:4px;background:linear-gradient(90deg,#63976B 0%,#2D8B8A 50%,#008194 100%)}\r\n.deiso-helpcert-body .hc-price-l{display:block;font-size:11.5px;font-weight:600;letter-spacing:0.08em;text-transform:uppercase;color:#006675 !important;-webkit-text-fill-color:#006675;margin:4px 0 6px}\r\n.deiso-helpcert-body .hc-price-v{display:block;font-size:30px;line-height:1.15;font-weight:700;color:#1a1a1a !important;-webkit-text-fill-color:#1a1a1a;letter-spacing:-0.4px}\r\n.deiso-helpcert-body .hc-price-u{display:block;font-size:14.5px;color:#475569 !important;-webkit-text-fill-color:#475569;margin:2px 0 10px}\r\n.deiso-helpcert-body .hc-price p{font-size:15.5px !important;line-height:1.65 !important;margin:0 !important}\r\n\/* steps *\/\r\n.deiso-helpcert-body ol.hc-steps{list-style:none;padding:0;margin:18px 0 0 0;counter-reset:hcstep}\r\n.deiso-helpcert-body ol.hc-steps > li{position:relative;counter-increment:hcstep;padding:0 0 30px 56px;min-height:40px}\r\n.deiso-helpcert-body ol.hc-steps > li:last-child{padding-bottom:0}\r\n.deiso-helpcert-body ol.hc-steps > li::before{content:counter(hcstep);position:absolute;left:0;top:0;width:40px;height:40px;border-radius:12px;background:linear-gradient(135deg,#63976B,#008194);color:#ffffff !important;-webkit-text-fill-color:#ffffff;font-size:16px;font-weight:600;display:flex;align-items:center;justify-content:center}\r\n.deiso-helpcert-body .hc-st-title{display:block;font-size:19px;line-height:1.35;letter-spacing:-0.2px;font-weight:600;color:#1a1a1a !important;-webkit-text-fill-color:#1a1a1a;margin:7px 0 6px}\r\n.deiso-helpcert-body .hc-st-body{display:block;font-size:17px;line-height:1.7;color:#475569 !important;-webkit-text-fill-color:#475569;max-width:860px}\r\n.deiso-helpcert-body .hc-pill{display:inline-flex;align-items:center;padding:4px 12px;border-radius:999px;background:#63976B !important;color:#ffffff !important;-webkit-text-fill-color:#ffffff;font-size:12px;font-weight:600;letter-spacing:0.06em;text-transform:uppercase;line-height:1.3;margin-left:8px;vertical-align:3px}\r\n\/* actions *\/\r\n.deiso-helpcert-body .hc-actions{display:flex;flex-wrap:wrap;gap:12px;margin-top:24px}\r\n.deiso-helpcert-body a.hc-btn,\r\n.deiso-helpcert-body a.hc-btn:link,\r\n.deiso-helpcert-body a.hc-btn:visited{display:inline-flex !important;align-items:center !important;justify-content:center !important;min-height:48px;padding:12px 24px !important;border-radius:12px !important;font-size:15.5px !important;font-weight:600 !important;text-decoration:none !important;white-space:nowrap;border-bottom:0 !important;transition:background .25s ease,color .25s ease,border-color .25s ease,box-shadow .25s ease,transform .25s ease}\r\n.deiso-helpcert-body a.hc-btn span{color:inherit !important;-webkit-text-fill-color:inherit;font-size:inherit !important;display:inline !important}\r\n.deiso-helpcert-body a.hc-btn.primary{background:#1a1a1a !important;color:#ffffff !important;-webkit-text-fill-color:#ffffff;border:1px solid #1a1a1a !important;box-shadow:0 8px 18px rgba(26,26,26,0.16)}\r\n.deiso-helpcert-body a.hc-btn.primary:hover,\r\n.deiso-helpcert-body a.hc-btn.primary:focus-visible{background:#ffffff !important;color:#008194 !important;-webkit-text-fill-color:#008194;border-color:#008194 !important;transform:translateY(-1px);box-shadow:0 10px 22px rgba(0,129,148,0.20)}\r\n.deiso-helpcert-body a.hc-btn.secondary{background:#ffffff !important;color:#1a1a1a !important;-webkit-text-fill-color:#1a1a1a;border:1px solid rgba(26,26,26,0.20) !important}\r\n.deiso-helpcert-body a.hc-btn.secondary:hover,\r\n.deiso-helpcert-body a.hc-btn.secondary:focus-visible{border-color:rgba(0,129,148,0.30) !important;color:#008194 !important;-webkit-text-fill-color:#008194}\r\n.deiso-helpcert-body a.hc-btn::before,\r\n.deiso-helpcert-body a.hc-btn::after{content:none !important;display:none !important}\r\n.deiso-helpcert-body a:focus-visible{outline:2px solid rgba(0,129,148,0.30);outline-offset:2px}\r\n@media (max-width:992px){\r\n.deiso-helpcert-body .hc-outer{max-width:100%;padding:0 18px}\r\n.deiso-helpcert-body .hc-card{padding:40px 32px !important}\r\n.deiso-helpcert-body .hc-card h2{font-size:24px}\r\n.deiso-helpcert-body .hc-card p,\r\n.deiso-helpcert-body .hc-st-body{font-size:16.5px}\r\n.deiso-helpcert-body .hc-st-title{font-size:18.5px}\r\n}\r\n@media (max-width:767px){\r\n.deiso-helpcert-body{padding:16px 0 20px}\r\n.deiso-helpcert-body .hc-outer{padding:0}\r\n.deiso-helpcert-body .hc-card{padding:28px 20px !important;border-radius:18px}\r\n.deiso-helpcert-body .hc-card h2{font-size:21px;letter-spacing:-0.2px}\r\n.deiso-helpcert-body .hc-card p,\r\n.deiso-helpcert-body .hc-st-body{font-size:15.8px}\r\n.deiso-helpcert-body .hc-st-title{font-size:17.5px}\r\n.deiso-helpcert-body .hc-sec{padding:26px 0}\r\n.deiso-helpcert-body .hc-note{border-radius:14px}\r\n.deiso-helpcert-body .hc-prices{grid-template-columns:1fr;gap:12px}\r\n.deiso-helpcert-body .hc-price{border-radius:14px;padding:20px 18px 18px}\r\n.deiso-helpcert-body .hc-price-v{font-size:26px}\r\n.deiso-helpcert-body ol.hc-steps > li{padding-left:50px}\r\n.deiso-helpcert-body ol.hc-steps > li::before{width:36px;height:36px;border-radius:11px;font-size:15px}\r\n.deiso-helpcert-body .hc-actions{flex-direction:column}\r\n.deiso-helpcert-body a.hc-btn{width:100%;padding:13px 20px !important;white-space:normal;word-break:keep-all;hyphens:none}\r\n}\r\n@media (max-width:380px){\r\n.deiso-helpcert-body .hc-card{padding:24px 16px !important}\r\n}\r\n@media (prefers-reduced-motion:reduce){\r\n.deiso-helpcert-body a.hc-btn{transition:none}\r\n}\r\n<\/style>\r\n  <div class=\"hc-outer\">\r\n    <div class=\"hc-card\">\r\n      <span class=\"hc-strap\"><\/span>\r\n\r\n      <div class=\"hc-sec\">\r\n        <h2>Antes de empezar<\/h2>\r\n        <p>The online digital certificate is a public certificate page that anyone can open and verify. It is a <span class=\"hc-key\">paid service<\/span>, at <span class=\"hc-key\" data-no-translation data-no-dynamic-translation translate=\"no\">USD&nbsp;150<\/span> per certificate per trainee.<\/p>\r\n        <div class=\"hc-prices\">\r\n          <div class=\"hc-price\">\r\n            <span class=\"hc-price-l\">Trained in the past<\/span>\r\n            <span class=\"hc-price-v\" data-no-translation data-no-dynamic-translation translate=\"no\">USD&nbsp;150<\/span>\r\n            <span class=\"hc-price-u\">per certificate, per trainee<\/span>\r\n            <p>For trainees who already completed a DEISO training and now want their certificate online.<\/p>\r\n          <\/div>\r\n          <div class=\"hc-price\">\r\n            <span class=\"hc-price-l\">Training from now on<\/span>\r\n            <span class=\"hc-price-v\" data-no-translation data-no-dynamic-translation translate=\"no\">USD&nbsp;150<\/span>\r\n            <span class=\"hc-price-u\">per certificate, per trainee &middot; optional<\/span>\r\n            <p>An option you can add to a new training order, or request later at the same price.<\/p>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"hc-note\">\r\n          <span class=\"hc-note-label\">Tenga en cuenta<\/span>\r\n          <p>A digital certificate is issued only for a training with a passed <span class=\"hc-key\">el examen y la certificaci\u00f3n<\/span>. If you completed a training without them, you first need to order and pass the examination and certification; the digital certificate is then available at <span class=\"hc-key\" data-no-translation data-no-dynamic-translation translate=\"no\">USD&nbsp;150<\/span>.<\/p>\r\n          <p>DEISO publishes the digital certificate after payment, once your name has been verified against your passport.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"hc-sec\">\r\n        <h2>Pasos para obtener su perfil de certificado digital<\/h2>\r\n        <ol class=\"hc-steps\">\r\n          <li>\r\n            <span class=\"hc-st-title\">Iniciar sesi\u00f3n en My DEISO<\/span>\r\n            <span class=\"hc-st-body\">Inicie sesi\u00f3n en <a href=\"https:\/\/my.dei.so\" target=\"_blank\" rel=\"noopener\">my.dei.so<\/a>. Si todav\u00eda no tiene una cuenta, cr\u00e9ela all\u00ed.<\/span>\r\n          <\/li>\r\n          <li>\r\n            <span class=\"hc-st-title\">Confirme su cuenta<\/span>\r\n            <span class=\"hc-st-body\">Abra el correo electr\u00f3nico de confirmaci\u00f3n de DEISO y seleccione el enlace que contiene. A continuaci\u00f3n, inicie sesi\u00f3n en My DEISO.<\/span>\r\n          <\/li>\r\n          <li>\r\n            <span class=\"hc-st-title\">Complete su perfil<\/span>\r\n            <span class=\"hc-st-body\">En My DEISO, abra <span class=\"hc-key\">Perfil<\/span> y complete sus datos. Se recomienda encarecidamente completar todos los campos, incluida una foto de rostro como imagen de perfil \u2014 su p\u00e1gina p\u00fablica de certificado muestra la informaci\u00f3n que a\u00f1ada aqu\u00ed.<\/span>\r\n            <div class=\"hc-note\">\r\n              <span class=\"hc-note-label\">Compruebe su nombre<\/span>\r\n              <p>Revise detenidamente su <span class=\"hc-key\">nombre y apellidos<\/span> antes de guardar. Deben coincidir exactamente con los nombres de su pasaporte. Una vez que DEISO emite un certificado, el nombre que figura en \u00e9l solo puede modificarse mediante una solicitud de cambio de nombre con su pasaporte.<\/p>\r\n            <\/div>\r\n          <\/li>\r\n          <li>\r\n            <span class=\"hc-st-title\">A\u00f1ada su empresa <span class=\"hc-pill\">Opcional<\/span><\/span>\r\n            <span class=\"hc-st-body\">Abra la pesta\u00f1a <span class=\"hc-key\">Empresa<\/span> y complete el perfil de su empresa. Se recomienda encarecidamente cargar el logotipo de su empresa \u2014 aparecer\u00e1 en las p\u00e1ginas de sus certificados junto a la tarjeta Valid.<\/span>\r\n          <\/li>\r\n          <li>\r\n            <span class=\"hc-st-title\">Request your digital certificate<\/span>\r\n            <span class=\"hc-st-body\">Solicite a DEISO su certificado digital a trav\u00e9s de la <a href=\"https:\/\/dei.so\/es\/contact\/\" target=\"_blank\" rel=\"noopener\">p\u00e1gina de contacto<\/a>, naming the training you took. DEISO replies with the invoice: <span class=\"hc-key\" data-no-translation data-no-dynamic-translation translate=\"no\">USD&nbsp;150<\/span> per certificate.<\/span>\r\n          <\/li>\r\n          <li>\r\n            <span class=\"hc-st-title\">Pay the invoice<\/span>\r\n            <span class=\"hc-st-body\">Pay the invoice from DEISO. Your request moves to review once the payment is received.<\/span>\r\n          <\/li>\r\n          <li>\r\n            <span class=\"hc-st-title\">DEISO revisa y publica<\/span>\r\n            <span class=\"hc-st-body\">DEISO comprueba su solicitud con sus registros \u2014 su nombre, apellidos y los programas de formaci\u00f3n que realiz\u00f3 \u2014 y posteriormente publica su perfil de certificado digital, normalmente en un plazo de <span class=\"hc-key\">4\u20136 d\u00edas laborables<\/span> of payment. You will receive an automatic email from My DEISO once it is published. You can also check at any time: open <span class=\"hc-key\">Perfil<\/span> en My DEISO y el bot\u00f3n <span class=\"hc-key\">Ver su perfil p\u00fablico<\/span> aparecer\u00e1 all\u00ed en cuanto su perfil est\u00e9 activo.<\/span>\r\n          <\/li>\r\n        <\/ol>\r\n      <\/div>\r\n\r\n      <div class=\"hc-sec\">\r\n        <h2>\u00bfPreparado para empezar?<\/h2>\r\n        <p>Sign in to My DEISO to complete your profile, then request your digital certificate at <span class=\"hc-key\" data-no-translation data-no-dynamic-translation translate=\"no\">USD&nbsp;150<\/span> per certificate. Contact DEISO if you have a question about your certificate.<\/p>\r\n        <div class=\"hc-actions\">\r\n          <a class=\"hc-btn primary\" href=\"https:\/\/my.dei.so\" target=\"_blank\" rel=\"noopener\"><span>Crear una cuenta en My DEISO<\/span><\/a>\r\n          <a class=\"hc-btn secondary\" href=\"https:\/\/dei.so\/es\/contact\/\" target=\"_blank\" rel=\"noopener\"><span>Request your digital certificate<\/span><\/a>\r\n        <\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Help &amp; support Committed to excellence in support Use DEISO&rsquo;s support channels to get help, resolve issues and find your way around our services and platforms. Whether you need a quick answer, technical troubleshooting or formal support, our tools and team are built to give clear, dependable and timely guidance. Ask Mirai AI DEISO&#8217;s AI [&hellip;]<\/p>\n","protected":false},"author":132,"featured_media":340829,"parent":0,"menu_order":20,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_deiso_aiv_faq":[{"q":"How can I get help with a DEISO service or platform?","a":"You can use DEISO\u2019s support channels for quick answers, troubleshooting, live chat, formal support tickets, or voice messages. Mirai AI provides quick orientation across services, platforms, and resources before you open a ticket."},{"q":"How do I submit a formal support request to DEISO?","a":"Submit a support ticket for issues that need structured follow-up, internal review, or coordinated resolution from the DEISO team. You can also use live chat for short questions and quick guidance."},{"q":"Where can I check whether DEISO platforms and services are working?","a":"Check DEISO\u2019s service status page for operational status, incidents, scheduled maintenance, and performance information. The page includes metrics such as uptime, response times, and error rates, and displays data in Japan Standard Time."},{"q":"How can I report a problem with the DEISO website?","a":"Use the website issue reporting option to flag bugs, broken links, layout problems, or unexpected behavior. For technical issues, you can also contact the support team at support@deiso.co.jp."},{"q":"How can I get help from DEISO?","a":"You can get help through Mirai AI, the guided troubleshooter, live chat, a support ticket, or a voice message. These channels support quick questions, technical troubleshooting, and formal requests."},{"q":"How do I report a problem with the DEISO website?","a":"Use the website issue reporting tool to flag bugs, broken links, layout problems, or unexpected behavior. You can also report technical issues by contacting support@deiso.co.jp."},{"q":"Where can I check the status of DEISO platforms and services?","a":"Check DEISO\u2019s service status page for availability, incidents, scheduled maintenance, and performance information. The status data is displayed in Japan Standard Time (JST)."},{"q":"How can I receive notifications about DEISO service incidents?","a":"Subscribe to status updates to receive email notifications about incidents, scheduled maintenance, and recovery updates. This lets you receive updates without checking the status page manually."}],"footnotes":""},"deiso-finder":[],"content-type":[],"content-filter":[937],"site-search-options":[977],"class_list":["post-249253","page","type-page","status-publish","has-post-thumbnail","hentry","content-filter-exclude","site-search-options-entire-site","grve-entry-item"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/dei.so\/es\/wp-json\/wp\/v2\/pages\/249253","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dei.so\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dei.so\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dei.so\/es\/wp-json\/wp\/v2\/users\/132"}],"replies":[{"embeddable":true,"href":"https:\/\/dei.so\/es\/wp-json\/wp\/v2\/comments?post=249253"}],"version-history":[{"count":9,"href":"https:\/\/dei.so\/es\/wp-json\/wp\/v2\/pages\/249253\/revisions"}],"predecessor-version":[{"id":344064,"href":"https:\/\/dei.so\/es\/wp-json\/wp\/v2\/pages\/249253\/revisions\/344064"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dei.so\/es\/wp-json\/wp\/v2\/media\/340829"}],"wp:attachment":[{"href":"https:\/\/dei.so\/es\/wp-json\/wp\/v2\/media?parent=249253"}],"wp:term":[{"taxonomy":"deiso-finder","embeddable":true,"href":"https:\/\/dei.so\/es\/wp-json\/wp\/v2\/deiso-finder?post=249253"},{"taxonomy":"content-type","embeddable":true,"href":"https:\/\/dei.so\/es\/wp-json\/wp\/v2\/content-type?post=249253"},{"taxonomy":"content-filter","embeddable":true,"href":"https:\/\/dei.so\/es\/wp-json\/wp\/v2\/content-filter?post=249253"},{"taxonomy":"site-search-options","embeddable":true,"href":"https:\/\/dei.so\/es\/wp-json\/wp\/v2\/site-search-options?post=249253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}