{"id":19665,"date":"2021-11-10T13:48:45","date_gmt":"2021-11-10T04:48:45","guid":{"rendered":"https:\/\/dei.so\/?page_id=19665"},"modified":"2026-09-29T16:55:39","modified_gmt":"2026-09-29T07:55:39","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/dei.so\/de\/refund-policy\/","title":{"rendered":"Erstattungsrichtlinie"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"19665\" class=\"elementor elementor-19665\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b00b6b e-con e-atomic-element e-flexbox-base e-default-div e-a037f12\" data-id=\"0b00b6b\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"0b00b6b\">\n    \t\t<div class=\"elementor-element elementor-element-94319ca elementor-widget elementor-widget-html\" data-id=\"94319ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"deiso-refund-block\">\r\n<style>\r\n.deiso-refund-block * { box-sizing: border-box; }\r\n.deiso-refund-block { display: block; width: 100% !important; max-width: 100% !important; padding: 14px 0 30px 0 !important; background: transparent !important; font-family: 'Jost', system-ui, -apple-system, \"Segoe UI\", sans-serif; }\r\n.deiso-refund-block .rf-outer { display: block; width: 100% !important; max-width: 1200px !important; margin-left: auto !important; margin-right: auto !important; padding-left: 24px !important; padding-right: 24px !important; background: transparent !important; }\r\n.deiso-refund-block .rf-card { position: relative; background: #ffffff !important; border: 1px solid rgba(26,26,26,0.10) !important; border-radius: 22px; overflow: hidden; box-shadow: 0 8px 20px rgba(26,26,26,0.04); }\r\n.deiso-refund-block .rf-strap { display: block; height: 6px; background: linear-gradient(90deg, #63976B 0%, #2D8B8A 50%, #008194 100%); }\r\n.deiso-refund-block .rf-body { display: grid; grid-template-columns: minmax(0, 1fr) 300px; gap: 40px; align-items: start; padding: 44px 40px !important; }\r\n.deiso-refund-block .rf-eyebrow { display: inline-block; background: rgba(0,129,148,0.07) !important; color: #006675 !important; -webkit-text-fill-color: #006675 !important; border: 1px solid rgba(0,129,148,0.20) !important; padding: 5px 12px !important; border-radius: 999px; font-size: 12px; font-weight: 600; letter-spacing: 0.08em; text-transform: uppercase; margin-bottom: 14px; line-height: 1.2; }\r\n.deiso-refund-block .rf-card .rf-body h1 { font-family: 'Jost', sans-serif !important; font-size: 38px !important; line-height: 1.25 !important; letter-spacing: -0.5px; font-weight: 700; color: #1a1a1a !important; -webkit-text-fill-color: #1a1a1a !important; margin: 0 0 14px 0; }\r\n.deiso-refund-block .rf-card .rf-body h2 { font-family: 'Jost', sans-serif !important; font-size: 24px !important; line-height: 1.3 !important; letter-spacing: -0.3px; font-weight: 600; color: #1a1a1a !important; -webkit-text-fill-color: #1a1a1a !important; margin: 0 0 12px 0; }\r\n.deiso-refund-block .rf-card .rf-body .rf-lead { font-size: 17px !important; line-height: 1.75 !important; font-weight: 400 !important; color: #475569 !important; -webkit-text-fill-color: #475569 !important; margin: 0 0 8px 0 !important; max-width: 760px; }\r\n.deiso-refund-block .rf-sec { padding: 30px 0; border-bottom: 1px solid rgba(26,26,26,0.08); scroll-margin-top: 110px; }\r\n.deiso-refund-block .rf-sec:last-of-type { border-bottom: none; padding-bottom: 8px; }\r\n.deiso-refund-block .rf-card .rf-body .rf-main p { font-size: 17px !important; line-height: 1.75 !important; font-weight: 400 !important; letter-spacing: 0 !important; color: #475569 !important; -webkit-text-fill-color: #475569 !important; margin: 0 0 14px 0 !important; max-width: 760px; }\r\n.deiso-refund-block .rf-card .rf-body .rf-main p:last-child { margin-bottom: 0 !important; }\r\n.deiso-refund-block .rf-card .rf-body .rf-main p.rf-subhead { font-size: 13px !important; font-weight: 600 !important; letter-spacing: 0.07em !important; text-transform: uppercase; color: #006675 !important; -webkit-text-fill-color: #006675 !important; margin: 24px 0 10px 0 !important; line-height: 1.3 !important; }\r\n.deiso-refund-block .rf-card .rf-body .rf-main p.rf-subhead:first-of-type { margin-top: 4px !important; }\r\n.deiso-refund-block .rf-card .rf-body .rf-panel p { font-size: 16.5px !important; line-height: 1.75 !important; font-weight: 600 !important; letter-spacing: 0 !important; color: #1a1a1a !important; -webkit-text-fill-color: #1a1a1a !important; margin: 0 !important; max-width: 760px !important; }\r\n.deiso-refund-block .rf-card .rf-body .rf-note p { font-size: 16.5px !important; line-height: 1.75 !important; font-weight: 400 !important; letter-spacing: 0 !important; color: #475569 !important; -webkit-text-fill-color: #475569 !important; margin: 0 !important; max-width: 760px !important; }\r\n.deiso-refund-block ul.page-list { list-style: none !important; padding: 0 !important; margin: 10px 0 14px 0 !important; }\r\n.deiso-refund-block ul.page-list li { position: relative; padding: 7px 0 7px 24px !important; font-size: 17px !important; line-height: 1.65 !important; font-weight: 400 !important; color: #475569 !important; -webkit-text-fill-color: #475569 !important; list-style: none !important; max-width: 760px; }\r\n.deiso-refund-block ul.page-list li::before { content: \"\"; position: absolute; left: 2px; top: 16px; width: 8px; height: 8px; border-radius: 50%; background: linear-gradient(135deg, #63976B, #008194); }\r\n.deiso-refund-block .li-key { color: #1a1a1a !important; -webkit-text-fill-color: #1a1a1a !important; font-weight: 600; }\r\n.deiso-refund-block .rf-main a, .deiso-refund-block .rf-main a:link, .deiso-refund-block .rf-main a:visited { color: #008194 !important; -webkit-text-fill-color: #008194 !important; text-decoration: none !important; font-weight: 600 !important; border-bottom: 1px solid rgba(0,129,148,0.30); word-break: break-word; }\r\n.deiso-refund-block .rf-main a:hover, .deiso-refund-block .rf-main a:focus { color: #006675 !important; -webkit-text-fill-color: #006675 !important; border-bottom-color: #006675; }\r\n.deiso-refund-block .rf-panel { margin: 16px 0; background: #f7fafc !important; border: 1px solid rgba(26,26,26,0.06) !important; border-left: 4px solid #008194 !important; border-radius: 0; padding: 18px 20px 18px 22px !important; }\r\n.deiso-refund-block .rf-note { margin: 0 0 8px 0; background: #fffbeb !important; border: 1px solid rgba(180,116,0,0.20) !important; border-left: 4px solid #b87400 !important; border-radius: 18px; padding: 18px 20px 18px 22px !important; }\r\n.deiso-refund-block .rf-note-label { display: block; font-size: 11.5px !important; font-weight: 600 !important; letter-spacing: 0.08em; text-transform: uppercase; color: #8a5a00 !important; -webkit-text-fill-color: #8a5a00 !important; margin-bottom: 6px; line-height: 1.2 !important; }\r\n.deiso-refund-block .rf-nav { position: sticky; top: 110px; background: #f7fafc !important; border: 1px solid rgba(26,26,26,0.06) !important; border-radius: 18px; padding: 24px 22px !important; }\r\n.deiso-refund-block .rf-nav-label { display: block; font-size: 11.5px !important; font-weight: 600 !important; letter-spacing: 0.08em; text-transform: uppercase; color: #006675 !important; -webkit-text-fill-color: #006675 !important; margin-bottom: 12px; line-height: 1.2 !important; }\r\n.deiso-refund-block ul.rf-nav-list { list-style: none !important; padding: 0 !important; margin: 0 0 20px 0 !important; }\r\n.deiso-refund-block ul.rf-nav-list li { margin: 0 !important; padding: 0 !important; list-style: none !important; border-bottom: 1px solid rgba(26,26,26,0.07); }\r\n.deiso-refund-block ul.rf-nav-list li:last-child { border-bottom: none; }\r\n.deiso-refund-block ul.rf-nav-list li::before { content: none !important; }\r\n.deiso-refund-block ul.rf-nav-list a, .deiso-refund-block ul.rf-nav-list a:link, .deiso-refund-block ul.rf-nav-list a:visited { display: block !important; padding: 10px 0 !important; font-size: 15.5px !important; line-height: 1.5 !important; color: #475569 !important; -webkit-text-fill-color: #475569 !important; text-decoration: none !important; font-weight: 400 !important; transition: color .25s ease; }\r\n.deiso-refund-block ul.rf-nav-list a:hover, .deiso-refund-block ul.rf-nav-list a:focus { color: #008194 !important; -webkit-text-fill-color: #008194 !important; }\r\n.deiso-refund-block a.rf-btn, .deiso-refund-block a.rf-btn:link, .deiso-refund-block a.rf-btn:visited { display: inline-flex !important; align-items: center !important; justify-content: center !important; width: 100%; min-height: 48px; padding: 12px 20px !important; border-radius: 12px !important; font-size: 15.5px !important; line-height: 1.2 !important; font-weight: 600 !important; text-decoration: none !important; background: #1a1a1a !important; background-color: #1a1a1a !important; color: #ffffff !important; -webkit-text-fill-color: #ffffff !important; border: 1px solid #1a1a1a !important; box-shadow: 0 8px 18px rgba(26,26,26,0.16); transition: background .25s ease, color .25s ease, border-color .25s ease, box-shadow .25s ease, transform .25s ease; }\r\n.deiso-refund-block a.rf-btn span { color: inherit !important; -webkit-text-fill-color: inherit !important; font-size: inherit !important; font-weight: inherit !important; display: inline !important; }\r\n.deiso-refund-block a.rf-btn:hover, .deiso-refund-block a.rf-btn:focus { background: #ffffff !important; background-color: #ffffff !important; color: #008194 !important; -webkit-text-fill-color: #008194 !important; border-color: #008194 !important; box-shadow: 0 10px 22px rgba(0,129,148,0.20); transform: translateY(-1px); }\r\n.deiso-refund-block a.rf-btn::before, .deiso-refund-block a.rf-btn::after { content: none !important; display: none !important; }\r\n@media (max-width: 992px) {\r\n.deiso-refund-block .rf-body { grid-template-columns: minmax(0,1fr); gap: 28px; padding: 40px 32px !important; }\r\n.deiso-refund-block .rf-nav { position: static; order: -1; }\r\n.deiso-refund-block .rf-card .rf-body h1 { font-size: 32px !important; }\r\n.deiso-refund-block .rf-card .rf-body h2 { font-size: 22px !important; }\r\n.deiso-refund-block .rf-card .rf-body .rf-main p, .deiso-refund-block ul.page-list li, .deiso-refund-block .rf-card .rf-body .rf-lead { font-size: 16.5px !important; }\r\n.deiso-refund-block .rf-card .rf-body .rf-main p.rf-subhead { font-size: 12.5px !important; }\r\n}\r\n@media (max-width: 767px) {\r\n.deiso-refund-block { padding: 12px 0 20px 0 !important; }\r\n.deiso-refund-block .rf-outer { padding-left: 18px !important; padding-right: 18px !important; }\r\n.deiso-refund-block .rf-card { border-radius: 18px; }\r\n.deiso-refund-block .rf-body { padding: 28px 22px !important; gap: 22px; }\r\n.deiso-refund-block .rf-eyebrow { font-size: 11.5px !important; padding: 5px 11px !important; margin-bottom: 12px; }\r\n.deiso-refund-block .rf-card .rf-body h1 { font-size: 25px !important; letter-spacing: -0.2px; }\r\n.deiso-refund-block .rf-card .rf-body h2 { font-size: 20px !important; }\r\n.deiso-refund-block .rf-card .rf-body .rf-lead { font-size: 15.8px !important; }\r\n.deiso-refund-block .rf-card .rf-body .rf-main p, .deiso-refund-block ul.page-list li { font-size: 15.8px !important; }\r\n.deiso-refund-block .rf-card .rf-body .rf-main p.rf-subhead { font-size: 12px !important; margin-top: 20px !important; }\r\n.deiso-refund-block .rf-card .rf-body .rf-panel p, .deiso-refund-block .rf-card .rf-body .rf-note p { font-size: 15.8px !important; }\r\n.deiso-refund-block ul.page-list li { padding-left: 22px !important; }\r\n.deiso-refund-block ul.page-list li::before { width: 7px; height: 7px; top: 15px; }\r\n.deiso-refund-block .rf-sec { padding: 24px 0; }\r\n.deiso-refund-block .rf-panel { padding: 16px 16px 16px 18px !important; }\r\n.deiso-refund-block .rf-note { padding: 16px 16px 16px 18px !important; border-radius: 14px; }\r\n.deiso-refund-block .rf-nav { padding: 20px 18px !important; border-radius: 14px; }\r\n.deiso-refund-block a.rf-btn { padding: 13px 20px !important; }\r\n}\r\n@media (prefers-reduced-motion: reduce) {\r\n.deiso-refund-block * { transition: none !important; }\r\n}\r\n<\/style>\r\n\r\n<div class=\"rf-outer\">\r\n<div class=\"rf-card\">\r\n<span class=\"rf-strap\" aria-hidden=\"true\"><\/span>\r\n\r\n<div class=\"rf-body\">\r\n\r\n<div class=\"rf-main\">\r\n<span class=\"rf-eyebrow\">Richtlinien<\/span>\r\n<h1>R\u00fcckerstattungsrichtlinie<\/h1>\r\n<p class=\"rf-lead\">This policy sets out the refund terms applying to services and products offered and developed by DEISO LLC, and to third-party products and services resold by DEISO.<\/p>\r\n\r\n<div class=\"rf-note\" style=\"margin-top:20px;\">\r\n<span class=\"rf-note-label\">Vor Ihrer Bestellung<\/span>\r\n<p>Bitte lesen Sie diese Richtlinie vollst\u00e4ndig, bevor Sie eine Bestellung aufgeben. K\u00e4ufe von Produkten und Dienstleistungen von DEISO sind endg\u00fcltig, und die folgenden Bedingungen gelten f\u00fcr jede Bestellung.<\/p>\r\n<\/div>\r\n\r\n<div class=\"rf-sec\" id=\"rf-scope\">\r\n<h2>Umfang<\/h2>\r\n<p>Diese Richtlinie beschreibt die Erstattungsbedingungen f\u00fcr die von DEISO LLC angebotenen und entwickelten Dienstleistungen und Produkte sowie f\u00fcr von DEISO weiterverkaufte Produkte und Dienstleistungen Dritter.<\/p>\r\n<\/div>\r\n\r\n<div class=\"rf-sec\" id=\"rf-software\">\r\n<h2>Produkte von DEISO<\/h2>\r\n<p>For products developed by DEISO LLC, including software packages and tools, a free trial period of between 14 and 30 days is offered depending on the product.<\/p>\r\n<div class=\"rf-panel\">\r\n<p>Sobald ein Produkt bestellt wurde, ist der Kauf endg\u00fcltig und es kann keine R\u00fcckerstattung gew\u00e4hrt werden.<\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n<div class=\"rf-sec\" id=\"rf-resold\">\r\n<h2>Produkte und Dienstleistungen Dritter<\/h2>\r\n<p>Wenn Software von DEISO LLC erworben wird, jedoch von einem Drittunternehmen entwickelt wurde und DEISO bei dieser Bestellung als Wiederverk\u00e4ufer fungiert, gilt die R\u00fcckerstattungsrichtlinie des Drittunternehmens. Die R\u00fcckerstattungsrichtlinie von DEISO gilt nicht f\u00fcr diese Bestellungen.<\/p>\r\n<p>Dasselbe gilt f\u00fcr alle Dienstleistungen, die von DEISO im Auftrag eines Drittunternehmens weiterverkauft werden.<\/p>\r\n<div class=\"rf-panel\">\r\n<p>Bevor Sie ein weiterverkauftes Produkt oder eine weiterverkaufte Dienstleistung bestellen, pr\u00fcfen Sie bitte die R\u00fcckerstattungsrichtlinie des Drittunternehmens, das diese bereitstellt.<\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n<div class=\"rf-sec\" id=\"rf-training\">\r\n<h2>Schulungsprogramme<\/h2>\r\n<p>All DEISO training programmes are non-refundable. This applies to every format:<\/p>\r\n<ul class=\"page-list\">\r\n<li><span class=\"li-key\">Remote<\/span> \u2014 online durchgef\u00fchrte Schulungen<\/li>\r\n<li><span class=\"li-key\">Inhouse in Japan<\/span> \u2014 Schulungen in den Gesch\u00e4ftsr\u00e4umen von DEISO<\/li>\r\n<li><span class=\"li-key\">Vor Ort in Japan<\/span> \u2014 Schulungen am physischen Standort des Kunden<\/li>\r\n<\/ul>\r\n<\/div>\r\n\r\n<div class=\"rf-sec\" id=\"rf-cancellation\">\r\n<h2>Stornierung und Umbuchung von Schulungen<\/h2>\r\n<p>Nicht-Erstattungsf\u00e4higkeit und Stornierung sind getrennte Regelungen. Im vorstehenden Abschnitt wird erl\u00e4utert, dass gezahlte Geb\u00fchren nicht zur\u00fcckerstattet werden; dieser Abschnitt legt fest, welche Betr\u00e4ge bei Stornierung oder Verschiebung einer best\u00e4tigten Buchung f\u00e4llig werden, auch wenn noch keine Zahlung erfolgt ist.<\/p>\r\n\r\n<p class=\"rf-subhead\">Remote-Schulung (online \u00fcber Zoom)<\/p>\r\n<p>Die vollst\u00e4ndige Zahlung erfolgt im Voraus und best\u00e4tigt die Buchung. Nach der Best\u00e4tigung k\u00f6nnen Buchungen nicht mehr storniert werden; Zahlungen sind endg\u00fcltig \u2014 keine vollst\u00e4ndige oder teilweise R\u00fcckerstattung, auch nicht bei Nichtteilnahme oder nur teilweiser Teilnahme. Eine einmalige Umbuchung ist kostenlos m\u00f6glich, wenn sie mindestens 5 Arbeitstage vor dem Startdatum angefragt wird; bei sp\u00e4terer Anfrage oder einer zweiten Umbuchung gilt dies als neue Buchung.<\/p>\r\n\r\n<p class=\"rf-subhead\">Schulung in Japan (extern, Tokio)<\/p>\r\n<p>100% des Angebots sind im Voraus zahlbar. Die Buchung wird erst mit Zahlungseingang best\u00e4tigt, da daf\u00fcr der Trainer, die Termine und die Lernumgebung reserviert werden.<\/p>\r\n<p>Die Mitteilung \u00fcber eine Stornierung oder Verschiebung muss DEISO schriftlich erreichen. Die Geb\u00fchr richtet sich nach dem Eingangszeitpunkt:<\/p>\r\n<ul class=\"page-list\">\r\n<li><span class=\"li-key\">30 Kalendertage oder mehr vor Beginn<\/span> \u2014 25% des Angebots sind zahlbar<\/li>\r\n<li><span class=\"li-key\">10 bis 29 Kalendertage vor Beginn<\/span> \u2014 50% des Angebots sind zahlbar<\/li>\r\n<li><span class=\"li-key\">9 Kalendertage oder weniger (7 Arbeitstage) oder keine Mitteilung<\/span> \u2014 100% des Angebots sind zahlbar<\/li>\r\n<\/ul>\r\n<div class=\"rf-panel\">\r\n<p>Wurden Zahlungsbedingungen mit 30 Tagen vereinbart oder wird die Zahlung erst nach Schulungsbeginn f\u00e4llig, gelten dieselben Geb\u00fchren als Forderung: Wenn DEISO nicht mindestens 9 Kalendertage (7 Arbeitstage) vor Beginn informiert wird, werden 100% des Angebots zahlbar \u2014 unabh\u00e4ngig davon, ob die Schulung stattfindet oder bereits eine Rechnung ausgestellt wurde.<\/p>\r\n<\/div>\r\n\r\n<p class=\"rf-subhead\">Schulung vor Ort (in Ihren R\u00e4umlichkeiten, weltweit)<\/p>\r\n<p>Es gelten dieselben Mitteilungsfristen und Geb\u00fchren wie f\u00fcr Schulungen in Japan. Zus\u00e4tzlich sind alle zum Zeitpunkt der Stornierung bereits verbindlich eingegangenen Reise-, Unterkunfts- und Veranstaltungsortkosten zus\u00e4tzlich zum anwendbaren Prozentsatz vollst\u00e4ndig zahlbar, da es sich dabei um Buchungen bei Dritten handelt, die DEISO nicht zur\u00fcckfordern kann.<\/p>\r\n\r\n<p class=\"rf-subhead\">In allen F\u00e4llen<\/p>\r\n<p>Nichtteilnahme, versp\u00e4tete Ankunft oder nur teilweise Teilnahme mindern die Geb\u00fchr nicht. Wenn DEISO aus irgendeinem Grund storniert oder verschiebt, werden Ihnen nach Ihrer Wahl neue Termine oder die vollst\u00e4ndige Erstattung aller gezahlten Betr\u00e4ge angeboten. Verhindert ein tats\u00e4chliches Ereignis h\u00f6herer Gewalt die Leistungserbringung \u2014 etwa Reisebeschr\u00e4nkungen, Naturkatastrophen oder \u00c4hnliches \u2014 vereinbaren beide Seiten neue Termine statt einer Stornierungsgeb\u00fchr.<\/p>\r\n<\/div>\r\n\r\n<div class=\"rf-sec\" id=\"rf-consultation\">\r\n<h2>Beratungsleistungen<\/h2>\r\n<p>All DEISO consultation services are non-refundable, including per-hour life cycle assessment consultation.<\/p>\r\n<\/div>\r\n\r\n<div class=\"rf-sec\" id=\"rf-questions\">\r\n<h2>Fragen<\/h2>\r\n<p>If you have a question about this policy, or about whether it applies to a particular order, contact us before placing that order at <a href=\"mailto:info@dei.so\">info@dei.so<\/a><\/p>\r\n<\/div>\r\n\r\n<div class=\"rf-sec\" id=\"rf-contact\">\r\n<h2>Kontakt<\/h2>\r\n<p>DEISO LLC, Japan<br>E-Mail: <a href=\"mailto:info@dei.so\">info@dei.so<\/a><br>Website: <a href=\"https:\/\/dei.so\/de\/\">dei.so<\/a><\/p>\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<aside class=\"rf-nav\" aria-label=\"Abschnitte dieser Richtlinie\">\r\n<span class=\"rf-nav-label\">Auf dieser Seite<\/span>\r\n<ul class=\"rf-nav-list\">\r\n<li><a href=\"#rf-scope\">Umfang<\/a><\/li>\r\n<li><a href=\"#rf-software\">Produkte von DEISO<\/a><\/li>\r\n<li><a href=\"#rf-resold\">Produkte und Dienstleistungen Dritter<\/a><\/li>\r\n<li><a href=\"#rf-training\">Schulungsprogramme<\/a><\/li>\r\n<li><a href=\"#rf-cancellation\">Stornierung und Umbuchung von Schulungen<\/a><\/li>\r\n<li><a href=\"#rf-consultation\">Beratungsleistungen<\/a><\/li>\r\n<li><a href=\"#rf-questions\">Fragen<\/a><\/li>\r\n<li><a href=\"#rf-contact\">Kontakt<\/a><\/li>\r\n<\/ul>\r\n<a href=\"https:\/\/dei.so\/de\/policies\/\" class=\"rf-btn\"><span>Alle Richtlinien \u2192<\/span><\/a>\r\n<\/aside>\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Policies Refund policy This policy sets out the refund terms applying to services and products offered and developed by DEISO LLC, and to third-party products and services resold by DEISO. Before you order Please read this policy in full before placing an order. Purchases of DEISO products and services are final, and the terms below [&hellip;]<\/p>\n","protected":false},"author":132,"featured_media":29956,"parent":0,"menu_order":89,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_deiso_aiv_faq":[{"q":"Can I get a refund for a DEISO product after ordering it?","a":"No. Purchases of DEISO products, including software packages and tools, are final and no refund can be issued after ordering; a free trial of between 14 and 30 days is offered depending on the product."},{"q":"Are DEISO training programmes refundable?","a":"No, all DEISO training programmes are non-refundable, including remote, in-house within Japan, and on-site within Japan training. Non-attendance, late arrival, or partial attendance does not reduce the fee."},{"q":"How much do I owe if I cancel or postpone training in Japan or on-site training?","a":"For training in Japan, cancellation or postponement 30 calendar days or more before the start requires 25% of the quotation, 10 to 29 calendar days before requires 50%, and 9 calendar days or less, or no notice, requires 100%. On-site training has the same charges, plus all travel, accommodation, and venue costs already committed; remote bookings cannot be cancelled after confirmation, and one reschedule is allowed at no charge if requested at least 5 business days before the start date."},{"q":"Can I get a refund for DEISO consultation services?","a":"No, all DEISO consultation services are non-refundable. This includes per-hour life cycle assessment consultation."},{"q":"What refund policy applies to a third-party product or service resold by DEISO?","a":"The refund policy of the third-party company that supplies the product or service applies. The DEISO refund policy does not apply to those orders, so you should review the third party's policy before ordering."}],"footnotes":""},"deiso-finder":[],"content-type":[],"content-filter":[937],"site-search-options":[977],"class_list":["post-19665","page","type-page","status-publish","has-post-thumbnail","hentry","content-filter-exclude","site-search-options-entire-site","grve-entry-item"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/dei.so\/de\/wp-json\/wp\/v2\/pages\/19665","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dei.so\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dei.so\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dei.so\/de\/wp-json\/wp\/v2\/users\/132"}],"replies":[{"embeddable":true,"href":"https:\/\/dei.so\/de\/wp-json\/wp\/v2\/comments?post=19665"}],"version-history":[{"count":0,"href":"https:\/\/dei.so\/de\/wp-json\/wp\/v2\/pages\/19665\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dei.so\/de\/wp-json\/wp\/v2\/media\/29956"}],"wp:attachment":[{"href":"https:\/\/dei.so\/de\/wp-json\/wp\/v2\/media?parent=19665"}],"wp:term":[{"taxonomy":"deiso-finder","embeddable":true,"href":"https:\/\/dei.so\/de\/wp-json\/wp\/v2\/deiso-finder?post=19665"},{"taxonomy":"content-type","embeddable":true,"href":"https:\/\/dei.so\/de\/wp-json\/wp\/v2\/content-type?post=19665"},{"taxonomy":"content-filter","embeddable":true,"href":"https:\/\/dei.so\/de\/wp-json\/wp\/v2\/content-filter?post=19665"},{"taxonomy":"site-search-options","embeddable":true,"href":"https:\/\/dei.so\/de\/wp-json\/wp\/v2\/site-search-options?post=19665"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}